Melissa Rivers

Melissa Rivers Email and Phone Number

Senior Account Manager - West @ Schedule Validator
Paso Robles, CA, US
Melissa Rivers's Location
Paso Robles, California, United States, United States
About Melissa Rivers

As a dynamic and results-driven Account Manager with over 15 years of experience, I thrive on building meaningful relationships and delivering tailored solutions that not only meet client needs but also drive sustainable business growth. My career spans industries ranging from the wine industry to pharmaceutical sales and beyond, where I have consistently exceeded sales targets, expanded market presence, and strengthened key partnerships.I take pride in my ability to turn complex challenges into actionable strategies, whether it's resolving customer claims with a 100% success rate, growing a territory’s market share, or helping a family-owned business thrive in a competitive environment. Through thoughtful communication, collaboration, and a deep understanding of client needs, I have built a reputation for trust, loyalty, and consistently delivering exceptional results.At the core of my work is a passion for problem-solving. I don’t just focus on what’s in front of me; I aim to understand the bigger picture and contribute to my clients’ long-term success. From managing key accounts to executing grassroots marketing campaigns and regulatory compliance, I bring a proactive, hands-on approach that balances strategic thinking with operational execution.Outside of the professional world, I’m driven by my curiosity and love for learning. Whether it’s gaining new skills or exploring fresh ideas, I believe in continuous personal and professional development as key to staying adaptable and forward-thinking. My journey has been defined by a commitment to growth, both for myself and those I work with, and I’m excited to continue this path by making meaningful contributions wherever I go.

Melissa Rivers's Current Company Details
Schedule Validator

Schedule Validator

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Senior Account Manager - West
Paso Robles, CA, US
Employees:
11
Melissa Rivers Work Experience Details
  • Schedule Validator
    Senior Account Manager - West
    Schedule Validator
    Paso Robles, Ca, Us
  • Znd Us
    Territory Account Manager - Northern Ca & Pacific Northwest
    Znd Us Aug 2023 - Present
    Paso Robles, California, United States
  • Winedirect
    Account Coordinator
    Winedirect 2022 - 2023
    Paso Robles, California, United States
    • Responsible for directly supporting Enterprise customers with problems and issues related to fulfillment of their Wine Club customers’ orders • Utilized Salesforce to respond to tickets from my designated winery partners• Consistently met the internal metrics to answer tickets within a 4-hour window• Used Microsoft Teams for internal communication and calendaring• Answered telephone calls from wineries when they chose to call vs. email• Working with the carriers to solve problems with everything related to shipments such as: Changing ship dates, switching to hold-for-pick-up, handling recalls, initiating breakage claims, creating call-tags. • Managed UPS claims: Responsible to enter the claim data and follow up on their responses, dispute their denials of the claims, and work for the best outcome for the customer. Became well-versed in the best ways to get claims approved• Created new WineDirect SKUs for new products being released by customer wineries including in-depth descriptions and detailed information • Supported Account Managers and Operations Team whenever needed • Participated in any special projects needed by management.• Identified opportunities for process and customer experience improvement
  • Rava Wines, Inc.       (  Www.Ravawines.Com   )
    Tasting Room Sales Associate
    Rava Wines, Inc. ( Www.Ravawines.Com ) 2021 - 2022
    Paso Robles, California, United States
    Greeting and engaging guests in a friendly and enthusiastic mannerHelping to create a fun, educational and memorable wine experience for guestsPouring wine and telling the story of the winery’s unique historyPromoting wine and merchandise salesSelling memberships to the highly sought-after Rava Wine Club Responsible for meeting targeted sales goals
  • Mountain Pest Control
    Co-Founder
    Mountain Pest Control 2005 - 2021
    Frazier Park, California, United States , Paso Robles, California, United Services
    Prospect for new business. Renew contracts with large business customers.Field and resolve all customer service mattersReceived and processed all accounts receivableManaged and prepared all accounts payable Coordinated all payroll and quarterly workers’ compensationProcured and inventoried pest control productScheduled daily routes for pest control technicians
  • Amerisourcebergen
    Account Manager
    Amerisourcebergen 2000 - 2005
    Territory Included San Fernando, Ventura, Santa Barbara, San Luis Obispo, Kern, Tulare, Fresno
    Responsible for pharmaceutical and DME (durable medical equipment) sales within a very large territory in CaliforniaTook ownership for customer retention, customer training and supporting company programs and servicesManaged large Enterprise accounts like Kaiser Permanente, Mercy Southwest, Saint Agnes, Kaweah Delta Health Medical Center, Twin Cities Hospital Continuously exceeded forecasted sales goals including $47.9M in 2004, which was $13.8M over forecastAttended Pharmaceutical Trade Shows on behalf of AmerisourceBergen Made presentations during tradeshows to tout the breadth and depth of our offerings Received glowing reviews from my customers (available upon request)Used persuasion techniques with targeted pharmacists to use our products utilizing effective selling skills and performing cost-benefit analysis for themAttended sales meetings, conferences and training sessions Worked with other members of our sales team to develop strategies to ensure a consistent marketing message to all prospectsBuilt trust relationships with medical representatives and/or other decision-makers Monitored and analyzed data and market conditions to identify competitive advantageKept accurate records and documentation for reporting and feedbackTerritory included San Fernando Valley, Ventura County, Santa Barbara County, San Luis Obispo County, Kern County, Tulare County and Fresno County

Frequently Asked Questions about Melissa Rivers

What company does Melissa Rivers work for?

Melissa Rivers works for Schedule Validator

What is Melissa Rivers's role at the current company?

Melissa Rivers's current role is Senior Account Manager - West.

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