Melissa Robb Email & Phone Number

• -Independently operate the phone line for the service department• Use good communication to schedule appointments over the phone and online in a timelymanner• Take messages for service director, manager, and advisors• Organize and make follow-up calls to see if the customer is completely satisfied withthe work done• Call customers the night before the appointment to confirm• Write and mail letters to customers• Used computer systems: Autobase and Reynolds• Trained 2 in computer systems and how to properly schedule an appointment

• -Greet and seat every customer• Quickly and efficiently clean the tables after the customer leaves• Answer the phone for deliveries and reservations • Organize chart of where tables are located, who is serving them, and which tables areopen or taken• Trained 3 in chart system

• Completed 50-60 calls to high school students in search of information about thecollege• Ability to answer any question the student or parent may came up with about anythinginvolving the campus• Wrote letters to the students and their families thanking them for their time• Complied and distributed information packages• Worked with CAMS computer program to enter new students, new information, and notesabout how the conversation went• Trained 2 in computer programs and conversation skills