Melissa Simmons

Melissa Simmons Email and Phone Number

A Highly Adaptable & Proficient Business Professional @ MediSked
rochester, new york, united states
Melissa Simmons's Location
Rochester, New York Metropolitan Area, United States
Melissa Simmons's Contact Details

Melissa Simmons personal email

n/a
About Melissa Simmons

A dedicated and highly proficient Business Professional, specializing in the Telecoms industry and with extensive experience in translations management, customer service, change management, system documentation, and staff training. Works with staff and clients alike to address key issues, provide essential info, and maintain peak quality. Emphasizes a keen marriage of technical skills and user interface to maintain technical functions/performance more effectively. Proven success in furthering an enterprise’s market standing by facilitating the utmost in service at all times. Adaptive to change, organized, a fast learner, with a perpetually positive attitude. Capable of balancing workload and other responsibilities. Adept at multi-taking and utilizing multiple systems & platforms at a time. Excellent communications skills. Proficient in Microsoft Office Suite programs Word, Excel, PowerPoint, Teams, etc.Product ManagementProcess ImprovementProject Management

Melissa Simmons's Current Company Details
MediSked

Medisked

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A Highly Adaptable & Proficient Business Professional
rochester, new york, united states
Website:
medisked.com
Employees:
95
Melissa Simmons Work Experience Details
  • Medisked
    Technical Support Specialist
    Medisked Apr 2022 - Present
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  • Windstream Communications
    Service Delivery Rep
    Windstream Communications 2011 - Dec 2021
    Rochester, New York Area
    • Build/change/remove customer translations seamlessly (G9, 5E, BWW, Plexus & DMS) for uninterrupted service and calling for customers. Add/remove design elements in Metasolv M6.• Program routing and features for complex call mapping• Activate customer features via cutover w/customer or IT rep to coordinate configurations• Assist with any last-minute changes or troubleshooting as required by the customer activation calls• Active Go-To for Team Questions/Concerns• Team lead responsibilities rotated weekly with other team members (email box, expedites, etc.)
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  • Paetec Communications
    Order Processing Coordinator 2
    Paetec Communications 2010 - 2011
    Rochester, New York, United States
    Created training documents to share with my team, organized and completed shadowing sessions with other departments/employees who wished to learn more about OP, aided in the training of multiple new hires, suggested new or alternate methods to help streamline existing procdures, managed incoming phone calls and emails for order status and changes. Also created and submitted 10-12 complex orders a day to continue to meet the needs of our business demands.
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  • Paetec Communications
    Toll Free Engineer I
    Paetec Communications 2009 - 2010
    Rochester, New York, United States
    • Daily order completion quota and Toll Free turn-up responsibilities• Created Toll Free “Release-away” walkthrough document and trained co-workers on the process• Coordinated and held inter-departmental Job Shadows regularly• Obtained basic Toll Free Engineer tier II Training
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  • Paetec Communications
    Customer Care Representative
    Paetec Communications 2007 - 2009
    Rochester, New York, United States
    • Call center representative for East and West coasts• Payment processing and secure billing information handler• Responsible for Account Development & Agent support E-mail boxes• Created and maintained Training Documents• New hire mentor & job coach
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  • Wegmans Food Markets
    Customer Service
    Wegmans Food Markets 2001 - 2007
    Rochester, New York, United States
    Cashier technician (2001-2003)Prepared Foods rep. in Deli, Sub Shop, Pizza, Smoothie-bar, etc. (2003-2007)Assist other departments as needed, such as Dairy, GM, FrozenStarted as a cashier, moved up to the sub shop, then transferred back and forth between stores while in college and was in many departments through those years from dairy and GM to Pizza, Deli and Frozen.
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  • Goshorn Chiropractic
    Receptionist
    Goshorn Chiropractic 2001 - 2002
    Webster, Ny
    Greeted clients, filed confidential insurance and medical information, accepted multiple forms of payments/co-pays, scheduled and reminded patients daily of their upcoming office appointments, requested insurance/coverage information for clients and managed incoming calls from insurance agencies.Assisted Chiropractors by cleaning offices between appointments, showing patients to their private rooms, handed out heated towels as needed to prep patients.

Melissa Simmons Skills

Microsoft Office Systems Engineering Customer Satisfaction Customer Service Training Telecommunications Salesforce.com T1 Troubleshooting

Melissa Simmons Education Details

Frequently Asked Questions about Melissa Simmons

What company does Melissa Simmons work for?

Melissa Simmons works for Medisked

What is Melissa Simmons's role at the current company?

Melissa Simmons's current role is A Highly Adaptable & Proficient Business Professional.

What is Melissa Simmons's email address?

Melissa Simmons's email address is me****@****eam.com

What schools did Melissa Simmons attend?

Melissa Simmons attended University At Buffalo.

What skills is Melissa Simmons known for?

Melissa Simmons has skills like Microsoft Office, Systems Engineering, Customer Satisfaction, Customer Service, Training, Telecommunications, Salesforce.com, T1, Troubleshooting.

Who are Melissa Simmons's colleagues?

Melissa Simmons's colleagues are Charles Williams, Peter Melia, Christina Mannices, Christopher Bartell, Rhonda Walker, Mha, Peggy Mack, Anthony Tornetta.

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