Melissa Simmons Email & Phone Number

Rochester, New York Area

• Build/change/remove customer translations seamlessly (G9, 5E, BWW, Plexus & DMS) for uninterrupted service and calling for customers. Add/remove design elements in Metasolv M6.• Program routing and features for complex call mapping• Activate customer features via cutover w/customer or IT rep to coordinate configurations• Assist with any last-minute changes or troubleshooting as required by the customer activation calls• Active Go-To for Team Questions/Concerns• Team lead responsibilities rotated weekly with other team members (email box, expedites, etc.)

Rochester, New York, United States

Created training documents to share with my team, organized and completed shadowing sessions with other departments/employees who wished to learn more about OP, aided in the training of multiple new hires, suggested new or alternate methods to help streamline existing procdures, managed incoming phone calls and emails for order status and changes. Also created and submitted 10-12 complex orders a day to continue to meet the needs of our business demands.

Rochester, New York, United States

• Daily order completion quota and Toll Free turn-up responsibilities• Created Toll Free “Release-away” walkthrough document and trained co-workers on the process• Coordinated and held inter-departmental Job Shadows regularly• Obtained basic Toll Free Engineer tier II Training

Rochester, New York, United States

• Call center representative for East and West coasts• Payment processing and secure billing information handler• Responsible for Account Development & Agent support E-mail boxes• Created and maintained Training Documents• New hire mentor & job coach

Rochester, New York, United States

Cashier technician (2001-2003)Prepared Foods rep. in Deli, Sub Shop, Pizza, Smoothie-bar, etc. (2003-2007)Assist other departments as needed, such as Dairy, GM, FrozenStarted as a cashier, moved up to the sub shop, then transferred back and forth between stores while in college and was in many departments through those years from dairy and GM to Pizza, Deli and Frozen.

Webster, Ny

Greeted clients, filed confidential insurance and medical information, accepted multiple forms of payments/co-pays, scheduled and reminded patients daily of their upcoming office appointments, requested insurance/coverage information for clients and managed incoming calls from insurance agencies.Assisted Chiropractors by cleaning offices between appointments, showing patients to their private rooms, handed out heated towels as needed to prep patients.