Melissa Silva Email and Phone Number

- Supports automotive clients across different countries.- Enters orders ensuring they are accurate in price, quantity and details. - Maintains stock levels of finished products and raw materials.- Works collaboratively with engineering, purchasing, production, quality, and shipping teams, providing them with updated prices, lead-time and details on shipments preventing problems in customers' production line.- Resolves customer complaints and inquiries, providing real-time solutions to satisfy customer’s needs that are related to orders, product issues and concerns via email and telephone.

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- Sort out clients’ orders ensuring they are fulfilled according to details.- Training new Fulfillment Associate teams. - Volunteer of the Health & Safety Committee.

- Onboarding: integration of new employees, helping with their first experiences with the new team.- Assisted in preparing contracts, editing, and reviewing information with attention to detail.- Reduced response time for requests such as new contracts and layoffs by 70% by implementing a new filing system for employees’ files making information more accessible and faster to find.- Planned, organized, directed, and controlled the human resources department: payroll, new hires, vacation, terminated employees, and support to Finance.

- Closing of sales of Claro's products and services in the Consumer Market (Residential) such as TV, Internet, and Mobile packages.- Increased customer retention by delivering exceptional customer service that built trust by providing expertise, responsive service, and support.- Reduced billing errors and increased customer trust by reviewing and reissuing invoices when needed according to customer requests.- Ensured the timely resolution of customer complaints and maintained a positive customer experience.

- Confirm products and orders for shipping.- Scheduled, controlled, and distributed service orders.- Reduced the number of unnecessary visits to customer sites by communicating with the team to ensure customer service was provided on time.- Identified routing problems and resolved issues as soon as possible.