S&P Strategic Business Development Automation Workstream Business Lead for S&P Operations

• Product/Prog Manager for Online, Chat, Responsive and Regulatory Compliance projects- enabling private label financing via Chat• PM for FinCEN Regulatory project impacting Online, Offline, and cross functional DFS Stakeholders.

• Program Manager driving the Run the Business (RTB) Program and other Projects/Programs including PLP Exceptions, Contact Mgmt, Print Vendor Migration 3 and SAM CA recovery tool. • Developed the Global RTB Process and RTB Intake Share point and Backlog. Responsible for both US and Canada RTB. Engage Business representatives and the DFS I/T Development and Test managers to align resources for RTB Intakes. • Disaster Recovery Liason representing DFS I/T, and received a bronze award for improvements to the DFS down time and patch window planning process, received a 4QFY14 Bronze Award for improvements to the DFS down time and patch window planning process, and a 1QFY15 Gold Award nominated by a business partner for excellence in Business Partner Management.

• PM supporting many Regulatory Compliance projects. Work with a variety of business leaders, SME’s, & I/T, to create a very engaged and well-functioning project team following the project process to deliver a thorough and detailed SSN Elimination BRD. • Lead various projects for CARD Act, PLP Exceptions Improvement, CGI R5 (RAMS), communicating status and issues effectively to Core Teams, RCC Execs, or at ad hoc meetings and then leading delivery of projects to achieve desired business objectives. • Hosted the Regulatory Compliance Changes Executive Steering Committee meeting bi-monthly

• PM for the Out Bound Dialer organization. Developed and launched outbound voice and email campaigns working with Business Partners and I/T to ensure the project plan was synchronized to deliver on schedule. Provided periodic executive updates, and drove weekly core team and stakeholder status meetings. • Drove On-line customer-facing projects to improve the on-line experience. Multiple projects were global in scope and supported multiple Business Units introducing tax, accounting, and system integration complexity. • Led various projects including complex global projects, new service offerings, new product launches and new queue launches working with cross functional teams while actively communicating status and issues critical to operations leadership, to the business, or to large scale cross functional audiences. Served as liaison between the business and I/T to ensure business requirements were robust and captured I/T and telecom needs completely, and then obtained approver sign-off.

ADVISORY ENGINEERProduct Transfer Process - Corporate• Lead member of the world wide Product Transfer Team. • Developed the process that Solectron Corporation uses to transfer board production from one site to another, and to or from a contract manufacturer.• Educated corporate executives on the process and provided bi-monthly status and action items for all transfers. • Created training package, organized training, participated as a trainer and hosted numerous Webex training sessions to transfer participants worldwide. Also, developed a self-paced Product Transfer Process training package.• Designed an eRoom (electronic repository for information) to house all the Product Transfer procedures, checklists, transfer statuses, and training material enabling both sending and receiving sites to view all pertinent transfer information real time.WW NPI Monthly Conference Call• Collected build revenue data from the site Program Managers and Technical Program Managers, then packaged it into a Power Point presentation for New Product Introduction management worldwide.DAILY OPERATIONS• Facilitated the Daily Operations review meeting, tracking action items, keeping the control book, coordinating and communicating weekend overtime and ensuring commitment from support organizations.• Support the Pilot Team and a customer account by collecting ship data and reporting Ship on Time metrics monthly as requested by the customers.

QUICK TURN LAB MANAGER• Managed 50% manpower growth in support of the mobile mission. Recognized for key role in the successful transfer of the RISC mission transfer to IBM Rochester. Exceeded profitability commitments for 7 consecutive quarters. Presided over relocation and equipment/logistics re-arrangement for the QTAT Lab. TECHNICAL ASSISTANT TO PLANT MANAGER • Support Plant Mgr in all technical, operational, personnel, and admin activities. Duties included driving the Monthly Personnel Meeting, Quarterly Team Meetings, and all Team Player award activitiesCOMMODITY ACQUISITION MANAGER• Managed commodity engineers, buyers, analyzers, expediters, and line techs in support of component acquisition for AOP’s and raw cards. Managed process pilot for 3rd party replenishment.STAFF ENGINEER • Team Leader in developing the ‘Design for Supply’ mission including chairing cross-functional (EFK ,New York and Boca Raton, Florida) EDI review meetings and developing the DFS Report Card.