Melissa Smith Email & Phone Number

United States

United States

213 Airport Dr, Shreveport, La 71107

- Hours worked per week varied and depend on needs of the employer, 6:00am to 3:00pm Monday through Friday with a total average of 40 hours worked per week. - Responsible for entering orders into Microsoft Dynamics GP System that is customize for Southland Printing format for production cycle. - Responsible for all customer complaint, researched all data from order placed to rectify situation and ensure customer's satisfaction.- Enhanced business relations with preexisting as well as new customers/vendors with orders by evaluating customer requirements and recommending appropriate products. - Proficient in word processing automation software and advanced functions to create, format, modify, edit and print a variety of letters, reports memos, and other textual documents. - Uses multiple office automation software with varied functions to produce a wide range of documents that often require complex formats. - Help troubleshooting with IT and Billing on stuck batches within the software program. - Use personal computers and software programs in an office environment to extract, revise, or sort information from files, records, or databases. - Use personal computers to prepare documents with complex formatting. - Perform a full-range of support assignments. - Trained multiple new hires in sales ordering and analyst positions ensuring seamless transition for current position requirements. - Maintained customer confidence and protects operations by keeping information confidential. - Created and delivered a standard operating procedure effectively reduced training time for new hires by 75%. - Designed and delivered Microsoft Excel product for production managers and company president which streamlined multiple regions total daily monetary sales data effectively enhancing leaders fiscal year decisions.

7781 Hwy. 1 North, Shreveport, La 71107

- Hours worked per week varied and depend on needs of the employer, 8:00am to 5:00pm Monday through Friday with a total average of 40 hours worked per week.- Responsible for collecting data daily from local courts, police departments and correctional facilities to input into Microsoft Publisher.- Manage vendors/drivers; file accounts payable and processed time cards for delivery, processed accounts from vendors to ensure collected amount was correct.- Handle incoming merchandise; put information into Auction Flex, print consignment contracts to ensure the correct information was taken in for auction. - Assign bidder numbers, invoice bidders, collect money, manage cash drawer totaling from $200,000 to $300,000 and prepare deposit. - Maintain database of storage units, contracts, and file, collect cash/credit payments, make deposits, customer service and send out payment notices. - Use personal computers and software programs in an office environment to extract, revise, or sort information from files, records, or databases. - Use personal computers to prepare documents with complex formatting. - Perform a full-range of support assignments.

Shreveport, Louisiana, United States

- Answered multiline telephones with up to 10 in support of five salesman - Annotated messages for unavailable personal , ensured customers received five star support - Received customers and directed to appropriate personal

Goodyear, Arizona, United States

- Hours worked per week varied and depend on needs of the employer, usually 7:00am to 7:00pm Sunday through Wednesday with a total average of 40 hours worked per week.- Solved inbound/outbound shipping problems, purchase orders, UPC#’s, order overages, miss-ships up to 40,000 units a week. - Monitor and escalate Inbound Support Service and catalog tickets, assist local operations and area managers related to reporting and usage of the Inbound Defect Tracker, manage and document all records, assist with vendor/customer orders/returns, created/maintained log for miss-ships and overages for corporate. - Maintained quality audits over 1.2 Million square feet, inventory control up to 1.5 million units, held weekly problem solving classes, reported daily to GM. - Worked as a backup receiver for inbound/outbound when needed. - Use personal computers and software programs in an office environment to extract, revise, or sort information from files, records, or databases. - Use personal computers to prepare documents with complex formatting. - Perform a full-range of support assignments.