Melissa Smith Email & Phone Number

Columbus, OH

• Provide instruction across various subjects and grade levels in the absence of regular teachers.
• Implement lesson plans and adapt teaching methods to meet students’ needs and learning styles.
• Manage classroom behavior and create a positive learning environment conducive to student engagement.

Marysville, OH

• Analyzed existing processes and implemented changes cross-functionally to maximize efficiency within process flow
• Developed manuals and conducted training for Orders to Cash, Walmart Business Development Supply Chain team, Acadian, and GM & LGOR networks
• Reviewed Walmart and Sam’s accounts receivable claims and pursued chargeback opportunities

Grandview, OH

• Integrated solutions with various levels of management for the purpose of resolving cross-departmental challenges
• Developed reporting structure to gauge performance of quality control measures and analyzed data for accuracy
• Implemented online training programs for 11 departments and developed testing of knowledge base
• Responded to urgent client requests within the deadlines provided

Grandview, OH

• Managed a team of ten legal assistants
• Conducted annual employee reviews and performance improvement plans to ensure departmental goals were met
• Developed training materials for all new employees to maximize training efficiency
• Created daily production goals for each team member
• Led weekly team meetings to provide training, review team goals and discuss recurring challenges

Grandview, OH

• Analyzed difficult legal cases and assisted in resolving litigated issues
• Led training of legal assistants in the specialized policies pertinent to pending foreclosure cases
• Communicated detailed case information daily to clients, attorneys and court personnel

Grandview, OH

• Processed specialized foreclosure cases in a fast-paced environment
• Researched legal rules and drafted a variety of documents for filing in court
• Obtained information from various electronic data systems to enter into the firm’s case management software

Westerville, Ohio, United States

• Handled a high volume of specialized inbound banker and customer calls regarding credit card accounts
• Demonstrated exceptional communication skills to effectively address customer concerns and provide solutions in a timely manner
• Utilized CSR software to accurately document customer interactions, update customer profiles, and escalate issues when necessary