Boutique Lifestyle + Concierge, offering services spanning travel and wellness.@limitless_concierge Thelimitlessconcierge.com (coming soon)

➤ Expertly managing the daily site operations of two well established hotels in order to optimize profitability and efficiency.➤ Successfully designing marketing packages that increased guest count by 15% and YOY revenue by over 11%.➤ Closely monitoring third party booking platforms, implementing improved operational policies and procedures as needed.➤ Providing oversight and supervision to property staff by establishing work schedules and effectively balancing workload.➤ Rapidly training new employees on organization policies, customer service, and how to provide lodging to guests.➤ Maintaining and strengthening profitable relationships with local businesses including restaurants and tour operators.➤ Cultivating ironclad relationships with local and international travel companies to drive customer traffic and spending.➤ Ensuring all systems operate smoothly and align with quality standards while maximizing business process procedures.➤ Establishing production KPIs and conducting quality assessments, monitoring daily operations and resolving key issues.➤ Skillfully monitoring financial data and recommending solutions that will improve profitability and YOY revenue.➤ Taking into account the needs of external and internal stakeholders and incorporating them into new strategic plans.➤ Overseeing money handling, accounting, and bank processes while designing the perfect luxury guest experience.➤ Judiciously conducting performance reviews and successfully motivating staff to overachieve and increase productivity.➤ Generating financial reports, effecting better business practices, managing marketing initiatives and scaling operations.