• Responsible for project leadership across all designated ATT- DISH - Verizon projects with a focus on associated finances and project schedule• Consistently achieving results, even under ever changing circumstances• Maintains a clear and concise understanding of all project management principles: Initiating, Planning, Executing, Monitoring and Controlling• Identify processes and workflow improvements to foster efficient and effective case management efforts• Develop and implement management software and reporting mechanisms for specific outcome measurement and data reporting.• Drive resource and logistical needs to stay ahead of project requirements• Attend deployment customer meetings as a subject matter expert (SME) for CCI• Ensure Crown Castle and customer systems are maintained with accurate and reportable data• Report and Resolve conflicts and drive issue resolution with customer and all stakeholders• Escalate issues through internal lines of business and with customer management hierarchy

• Perform collaborative duties for the development and implementation of all Coordinated Care programs (OB/NICU, Asthma, Diabetes, ER, General/Catastrophic)• Provide support and supervision to ensure quality and continuity of services delivered.• Develop and oversee aspects of coordinated care program activities.• Identify referrals for coordinated care programs.• Oversee contract negotiation and execution components for Prenatal Coordinated Care (PNCC) entities.• Collaborate with various departments to extract data for identification of program members and to report program outcomes.• Monitor distribution of members identified for case management to ensure positive results and program success.

• Increase sales success and assurance by exemplifying internal systems and practices and training sales and marketing strategies• Maintain individual sales and communication responsibilities, including weekly performance metrics• Proactively coaching and motivating team members to deliver their best• Overseeing and ensuring the highest standards of safety and compliance• Reviewing financial reports and developing action plans to best achieve business goals, ensuring all financial reporting is completed in a timely and accurately• Ensuring all financial reporting is completed in a timely and accurate manner• Completing team member performance reviews including career development planning and compensation reviews• Leading continual operational improvement planning• Planning budget and P&L management to support optimal financial achievement

• Leads the daily activities of routine and complex registration activity including scheduling, verifying patient demographic information• Supervises the daily activities of routine and complex registration activity including scheduling, document imaging and followingdocumentation standards to facilitate efficient patient access according to assigned protocol• Demonstrates and possesses the ability to interpret and maintains compliance with performance standards, federal and state regulationsincluding EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts• Collects patient payments and follows levels of authority to ensure financial clearance• Documents all patient account activities concisely, including authorization and patient liability requirements• Utilizes multiple resources for prior authorization requirements• Understands different payer regulations and can communicate effectively with patients regarding their coverage benefits and financialliability

• Direct the activities of Body Shop associates in performing collision and body repairs, meeting time schedules, productivity levels and maintaining quality• Develop and nurture business relationships with insurance adjusters, agents, customers, and other sources to assure an adequate sale volume• Monitor and maintain company targets and standards for performance and growth• Proficient in CCC1 writing collision and PDR estimates, supplementing insurance carriers and ordering parts as needed• Serves as a model and holds team accountable for providing the highest level of customer service in the industry• Recruit, manage and develop associates for future growth within our organization• Excels in a fast paced, competitive work environment while ensuring positive company moral