Melissa Thomas Email & Phone Number

Washington D.C. Metro Area

Silver Spring, Md

Performed administrative responsibilities to support the Executive Vice President / ChiefOperating Officer (EVP / COO) in a fast-paced and challenging environment. After leadershiprestructure occurred, assigned to Development Coordinator role to support the Senior Directorof Development for the Joseph E. Robert Jr. Center for Surgical Care as well as Sheikh ZayedInstitute for Pediatric Surgical Innovation.- Provided direct administrative support to EVP / COO.- Maintained the Executive’s calendar by scheduling appointments and arrangingmeetings with internal and external members of fundraising community.- Reconciled expenses on Foundation credit card and submitted documentation forreimbursement to Accounts Payable.- Provided professional customer service to members of Administration team.

Greater Atlanta Area

Played an active role in monitoring performance while identifying opportunities to optimize internal processes, addressed inefficiencies and reallocated resources as needed. Maintained department, school and Administrator calendars and the day-to-day functions of the accounts payable / receivable within the accounting department.• Provided direct administrative support to Head of Middle School.• Oversaw department budgets, including duties such as compiled necessary data for projects, monitored expenditures and income, made projections and recommended / instituted budget revisions when necessary.• Created and maintained electronic filing system and departmental filing system while serving as a records manager, ensuring files were updated and sorted.• Generated report packages (spreadsheets, charts, graphs and tables) by collecting and analyzing information; assisted with report generation and maintenance of designated internal software.• Summarized and analyzed financial data, attendance reports and other relevant information to properly identify areas of concern.• Served as liaison to the Business Office regarding Middle School Expenses, needs and cost effective strategies.• Monitored, managed and documented all actions and solutions. • Maintained the Administrator’s calendar: managed schedules, confirmed appointments, arranged for meeting rooms and secured and confirmed travel plans.• Provided prompt, courteous and professional customer service, ensuring client needs were met and expectations were exceeded in order to grow the value of the organization’s existing business by executing the following:- Identifying Opportunities- Listening for Feedback- Building Trust- Servicing Expectations

Greater Atlanta Area

Supported the daily operations of department, division and other organization units as assigned by assisting in meeting administrative goals and priorities for both short and long-term projects while monitoring day-to-day operations for efficiency and productivity.• Developed organizational unit calendar to define milestones and develop strategic action plans to deliver milestones in a cohesive, thoroughly vetted manner which was met with great acceptance and understanding.• Collected information and compiled data from multiple sources at all organizational levels researched and investigated information; made routine calculations for specified forms, report formats, presentations of various documents requiring specific knowledge of functional operations.• Conducted ongoing internal audits that ensured the highest standards of compliance were met, in accordance with government regulations and all Federal, State and Local standards.

Greater Atlanta Area

Served as point of contact for all HR areas while identifying and restructuring agency staffing needs, establishing a strong workforce and resulting in a 43% increase in billable revenue. Provided feedback to Executive Management team regarding operations of staff and the agency as well as oversaw all compensation and benefits administration.• Processed accurate payroll and corrected existing payroll errors, consistently saving the agency over $4500 per pay period.• Organized and scheduled appointments for recruiting, staffing and training processes for all agency positions.• Maintained personnel records and monitored employment status for compliance with Medicaid, state and federal regulations.• Assisted in organizational planning, using considerations of the mental health field to develop policies and procedures along with documentation systems.• Supervised the management and review of staff as well as maintained performance improvement systems and goals.

Greater Atlanta Area

Managed all aspects regarding administrative and financial issues for the Department. Acted as both program coordinator & office administrator liaison with the University and outside clients. Served as one of the principal interfaces in managing / coordinating all activities for the Counseling Department at Argosy University.• Provides direct administrative support to Department Chair.• Identified and shared best practices with the department members to ensure that all staff members continuously provided excellence as well as improved the University.• Monitored and identified adoption and utilization trends, provided recommendations based on risk and students’ financial needs.• Delivered periodic student / client health-checks.• Identified renewal risk and collaborated with internal teams to remediate and ensure a successful renewal.• Held responsible for day-to-day responsibilities such as scheduling calendars, coordination of meetings and travel, ongoing communication with board members and donors while supporting the needs of the Administrators in addition to managing longer term projects and systems.• Executed purposeful planning that drove strong project governance and resolution of issues that built credibility and assured a seat at the student / customer-planning table.• Managed and trained new faculty and staff members.

Greater Atlanta Area

Successfully drove revenue, profitability and quality of business while enhancing and ensuring standards were met at all times. Performed administrative / operational duties that included: data entry, Customer Relationship Management while maintaining an active calendar for 20+ sales representatives. Ensured clients were placed in apartment homes that exceeded their expectations while remaining within budget.• Proven ability in troubleshooting and developing creative, innovative solutions to business challenges; successfully managed change for improved performance and efficiency.• Skilled in team development and project management; communicated objectives, planned and organized workflow and conducted individualized training.• Managed communications with the sales force and served as marketing liaison between sales consultants and corporate staff; assisted with formal sales training.• Monitored business trends, analyzed data, and developed forecasts.

• Responsible for individual psychological assessment and testing• Provided in-take, diagnostic evaluations and assisted in creating treatment plans• Created formal diagnostic psychological evaluation reports for individual's files• Aided staff psychologist with referral suggestions to outside non-profit and social service organizations• Collaborated with group home leaders, therapists and psychologists in treatment meetings

Ma, Clinical Psychology

Child and Adolescent Track (concentration)

Ba, Psychology