Melissa Thompson

Melissa Thompson Email and Phone Number

Customer Logistics Supervisor at COVERBIND @ COVERBIND
wilmington, north carolina, united states
Melissa Thompson's Location
Wilmington, North Carolina, United States, United States
Melissa Thompson's Contact Details

Melissa Thompson work email

Melissa Thompson personal email

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Melissa Thompson phone numbers

About Melissa Thompson

Coverbind, based in Wilmington, North Carolina is committed to delivering businesses advanced binding technology to efficiently produce bound documents in-house. With a long history of providing cost saving solutions to our customer base, we have recently unveiled our latest innovation called, Drop&Go technology. This unique solution allows our customers to save significant time and money when compared to traditional binding methods.Headquartered in Stockholm, Sweden, Bindomatic is our parent company and the vendor of choice for many of the worlds top companies and has subsidiaries in Germany, Belgium and Portugal. We also have independent distributors in over 40 countries around the globe who represent our line of unrivaled binding equipment and supplies.Please check us out at www.Coverbind.com

Melissa Thompson's Current Company Details
COVERBIND

Coverbind

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Customer Logistics Supervisor at COVERBIND
wilmington, north carolina, united states
Website:
coverbind.com
Employees:
22
Melissa Thompson Work Experience Details
  • Coverbind
    Customer Logistics Supervisor
    Coverbind Sep 2014 - Present
    Wilmington, North Carolina Area
  • Coverbind
    Inside Sales Supervisor
    Coverbind Jan 2012 - Sep 2013
  • Coverbind
    Document Specialist
    Coverbind Jan 2011 - Jan 2012
    •Responsible for maintaining a strong relationship with current customers while exploring opportunity for growth with new applications within the customers organization.-Acquiring new clientele by utilizing telephone, email and trade show resources, while working closely with outside Sales Directors to gain and grow larger corporate business opportunities.
  • Time Warner Cable
    Customer Service Lead
    Time Warner Cable 2005 - 2010
    •Served as first point of contact for customers in reference to billing scenarios, install and service charges, as well as escalated customer service and customer retention issues•Major revenue producer by assisting customers with the products they wanted, needed and used.•Resolved customer concerns that have been escalated to the corporate office, Better Business Bureau and the Attorney General’s office•Served as a supervisor to new hire classes upon reporting to the call center floor•Aided communication between different departments as well as internal and external customers to resolve priority issues and concerns as well as billing, accounting and other external dept.circumstances.•Supported company initiatives of new product launches, company reorganization/ restructuring process, as well as the daily implementation of “change”•Troubleshooting and resolution of customer service issues that may have resulted in product dissatisfaction or even product cancellation•Responsible for maintaining and updating customer account information while maintaining strict confidentiality-Enjoyed volunteering for company sponsored community events, internal committees to improve the workplace, coordinated employee appreciation events etc.

Melissa Thompson Skills

Leadership Customer Service Sales Account Management Customer Retention Direct Sales Selling Cold Calling Team Building B2b Sales Operations New Business Development Call Centers Sales Management Customer Satisfaction Marketing Product Development Networking Conflict Resolution Business Development Troubleshooting Crm Team Leadership Salesforce.com Coaching Lead Generation

Frequently Asked Questions about Melissa Thompson

What company does Melissa Thompson work for?

Melissa Thompson works for Coverbind

What is Melissa Thompson's role at the current company?

Melissa Thompson's current role is Customer Logistics Supervisor at COVERBIND.

What is Melissa Thompson's email address?

Melissa Thompson's email address is me****@****ind.com

What is Melissa Thompson's direct phone number?

Melissa Thompson's direct phone number is +191079*****

What skills is Melissa Thompson known for?

Melissa Thompson has skills like Leadership, Customer Service, Sales, Account Management, Customer Retention, Direct Sales, Selling, Cold Calling, Team Building, B2b, Sales Operations, New Business Development.

Who are Melissa Thompson's colleagues?

Melissa Thompson's colleagues are Joe Drescher, Judy Bonura, Stephen Ziolkowski, Geraldine Lee, Joe Wilson, Erin Donnelly French, Steve Cyr.

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