•Responsible for maintaining a strong relationship with current customers while exploring opportunity for growth with new applications within the customers organization.-Acquiring new clientele by utilizing telephone, email and trade show resources, while working closely with outside Sales Directors to gain and grow larger corporate business opportunities.

•Served as first point of contact for customers in reference to billing scenarios, install and service charges, as well as escalated customer service and customer retention issues•Major revenue producer by assisting customers with the products they wanted, needed and used.•Resolved customer concerns that have been escalated to the corporate office, Better Business Bureau and the Attorney General’s office•Served as a supervisor to new hire classes upon reporting to the call center floor•Aided communication between different departments as well as internal and external customers to resolve priority issues and concerns as well as billing, accounting and other external dept.circumstances.•Supported company initiatives of new product launches, company reorganization/ restructuring process, as well as the daily implementation of “change”•Troubleshooting and resolution of customer service issues that may have resulted in product dissatisfaction or even product cancellation•Responsible for maintaining and updating customer account information while maintaining strict confidentiality-Enjoyed volunteering for company sponsored community events, internal committees to improve the workplace, coordinated employee appreciation events etc.