Melissa T. Email & Phone Number

Assist department head in developing and administering the various benefit programs including health, dental vision, disability, life, FSA, and 401k as well as paying monthly premiums. Monitors processing of employee benefit claims counseling employees regarding benefits status and issues. Handles confidential health information, assist employees with Leaves of Absences requests and claims. Maintains workers compensation and unemployment claims and records.

United States

Yardley, Pennsylvania, United States

Formerly UDG Healthcare/Huntsworth

Yardley, Pennsylvania

Performs operational and transactional tasks required to administer company benefit programs, such as group health and welfare plans, life and disability insurance, and 401(k), for new hires, current, and terminated employeesAssists with the communication, implementation, and administration of employee benefits. Serve as main point of contact for employees regarding benefit eligibility, coverage, and other related mannersCoordinate daily benefits processing (enrollments, terminations, changes, COBRA, beneficiaries, 401(k)) internally, as well as with external vendorsTrack benefit elections and deductions in HRIS/Benefit Admin systems; resolve data issues and process data correctionsTroubleshoot benefits coverage issues that employees may be havingCommunicate and process benefit costs and paid leave payments for inclusion in semi-monthly payroll runsEnsures data integrity of all benefits information including payroll files, billing reports, census files, worksheets and confirmation statementsReconcile, audit, and process monthly benefits billings for payment in a timely mannerMaintain and update all benefits documentation including but not limited to, policies, summary plan descriptions, etc. Assist employees in the interpretation of plan summariesConduct new hire benefits orientation (as needed)Assist with the annual open enrollment processesSupport implementation of new benefit programs and benefit administration systems; support on-boarding of new divisions due to acquisition or mergerProvide support with annual compliance filings, such as ACA Reporting and 5500s. Coordinates legally required benefit plan mailings such as Summary Annual Reports and Summary of Material ModificationsBuild and maintain relationships with finance, accounting and human resource partners who support various businesses to enable effective benefits communication and administration across the organizationPerforms other duties or special projects as assigned.

Philadelphia Pa

Assist in the daily coordination of routine work activities for assigned unit/program(s): May schedule appointments, Meetings, Webcasts and conference calls; may prepare presentations agendas itineraries materials meeting minutes and make arrangements for technology and refreshments as needed. Serves as an administrative contact for the unit/program(s) for routine internal and external communications. Responds to requests by phone or in writing; resolves routine inquiries and maintains correspondence records. This may include; materials distribution/collection, reviewing, investigating, and responding to e-mails or phone requests, and/or providing support and initial trouble-shooting for routine technical and systems issues.Maintains unit/program(s) related data reports maintains databases system portals. Enters organizes compiles and analyzes routine data and information for reports or presentations which may require the ability to integrate several data sources technology and software applications. Composed straightforward written descriptions of results. Develops or maintains efficient filing archiving deconstruction and tracking systems for unit/program(s) related material including contracts. Coordinates and prepares materials for project meetings involving internal and external individuals. Provides administrative support to disseminate information and expedite the completion of projects. Performs other duties as necessary and appropriate. May coordinate the work of others. Administrative details are process efficiently; reviews all expense reports. Efficiently prioritizes/completes tasks in support of all functions and/or program activities

Supporting the Benefits Administration team through performance of weekly deliverable tasks such as carrier and payroll file generation and transmission, data encryption, and assurance of data integrity - Analyzing discrepancies between carrier and Trion databases through the design and implementation of reverse audits using database management software, SQL, and MS Access. Assisted with development and maintenance of operational documentation.

Responded to incoming calls and documented detailed account of interaction -Assisted associates with questions regarding health and welfare benefits, COBRA guidelines, and questions pertaining to flexible spending accounts - Analyzed, researched, and followed-up with both internal and external resources to provide optimum customer service -Utilized a variety of both computer and web based systems to document, research, and monitor data -Executed tasks in a fast paced environment while maintaining high standards during high enrollment periods -Researched and documented reoccurring issues and communicated patterns to staff -Attended trainings for new clients, changes in clients protocols, and staff meetings -Worked as a liaison between associates and insurance carriers to provide assistance with open enrollment and quality control

Bristol Pennsylvania

Provided first point of contact for consumers to answer questions regarding product information. Also answered emails regarding complaints at store level regarding service from counter representatives and assisted in locating replacements for discontinued products.