Melissa Vasconcelos Email & Phone Number

• Experience in translation (fluent English - native Brazilian Portuguese). I've translated texts for educational mobile apps, undergraduate theses, scientific papers, and more.• Experience in customer support service for successful streaming platforms, such as Disney+ and Star+, with an emphasis on empathy, courtesy, viewer satisfaction, and complex technical problem-solving.• Extensive knowledge of electronic devices (cellphones, TVs, computers, printers, etc.), technology (social media, Microsoft Office, computer hardware, etc.), and video games (popular games, solutions for everyday problems, optimal configurations for your setup, peripherals, video drivers, etc.).• Passionate about technology, learning new languages, video games, problem-solving, and helping others in any way I can.

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  Bilingual Customer Support Service Analyst (English/Brazilian Portuguese)

  Atento

  Aug 2021 - Oct 2021 - São Paulo, Brasil

  • Bilingual customer support service (English/Brazilian Portuguese) for streaming platforms such as Disney+, as well as Star+ during its successful launch in Brazil.• Acquired experience in: courteous, empathic, and CSAT-focused support services, public outreach, filling in forms, sensitive customer and company data management, database searching and navigation, complex technical problem-solving, multitasking, attention to detail, and organization, among other things.