As the Vice President of Customer Success Operations at Hoya Vision Care, I lead a team of professionals in US/Canada who are dedicated to delivering the best possible products and services to our customers. I have over 28 years of experience in the vision care industry, with a strong background in manufacturing process improvement, new business development, and team building. I have successfully managed multiple pre-production projects, resulting in improved quality, efficiency, and profitability for Hoya Vision Care. I am also certified in Developing Your Team Members, a skill that I use to empower, motivate, and support my colleagues and direct reports. My mission is to create a customer-centric culture that fosters innovation, collaboration, and excellence. I am passionate about vision care and the impact it has on people's lives and well-being. I am excited to use my diverse perspectives and experiences in the Industry at Hoya Vision Care, to contribute to its vision of becoming the leading provider of advanced eye care solutions.