Worked under contract with the following clients:USAA•Designed and updated curriculums centered around serving USAA’s 13 million members•Transformed complex topics into segments for the representatives within the company’s 37 thousand employees•Adapted information into role-play activities, scenario scripts, and assessments so learners could practice concepts•Corresponded with in-house subject matter experts in an agile environment for research•Secured annual contract with USAA six times Bank of America•Created step-by-step training on company’s knowledge repository tool, accessible to company’s 207 thousand employees•Collaborated with subject matter experts, project managers, and instructional designers to design the curriculum and interaction•Supported designers on data input for projects and building pages within modules to meet tight deadlinesMeta •Reviewed training courses about remote work safety•Proposed adjustments to improve learner retention, understanding and overall experienceKey Bank•Attended SCRUM meetings•Built learning modules including content and knowledge checks about key bank processes •Designed infographics depicting learner journeys

•Conducted over 300 interviews with people and organizations within the LGBTQ+ community for first-hand accounts•Wrote over 150 engaging newspaper articles for over 125,000 online readers monthly •Proposed feature ideas to the editor to interest readers across the Chicagoland area•Contributed to attracting thousands of social media followers

•Interviewed over 200 people for newspaper articles that informed larger audiences of smaller organizations and their upcoming events•Wrote news articles with language and flow for readers to understand easily•Published articles for Chicago Tribune Media’s weekly newspaper distributed to 32 Illinois suburbs in print and online

• Modified schedules based on customers' and technicians' needs and goals• Handled customer relations and personal files• Performed sales transactions for over 200 clients daily