Facilitate new account set-up in Concur and ongoing account maintenance items. Set-up and maintain purchasing card accounts. Reply to user inquiries submitted through the Concur Support ticket system. Investigate and resolve open user issues. Update tracking spreadsheets and provide reports related to user compliance. Maintain accurate documentation on Concur and Purchasing Card accounts as well as procedural documentation on Concur processes. Create, monitor and report KPIs that support decision-making, measure performance and improve quality and compliance. Ensures confidentiality with employee and company records. Assist with Treasury and Finance related projects.

Field inbound auto and home insurance calls from agents related to billing inquiries, policy questions and overall customer service. Counsel on underwriting eligibility and policy coverage and/or options within an established timeframe, provide phone requested quotes to customers/agents for changes to existing lines or products. Act as on-line billing systems and agency portal website expert to provide proactive agency support as well as assist co-workers in mastering these systems and sell their benefits to the agents.

Transcribing audio files into text and auditing co-contractors work on the project. Evaluated web pages and audited other's work and made final decisions on rating the landing page of a site.

Worked as a caregiver to my step father in his home. Took care of all finances (business) took care of the house.

• Managed web environments design, development and maintenance.• Controlled the visibility of websites that were under construction.• Performed quality assurance of websites.• Backed up applications and data. Maintained data backups• Reviewed and updated web page links and content• Quickly implemented updates, upgrades and patches for security issues• Worked on operating systems including Linux• My accomplishments include all of this being self-taught including some HTML, CSS, Joomla and WordPress. • Knowledge sets include: Database management system software (MySQL), Google Analytics, Joomla, WordPress.

• Process new personal lines Insurance policies.• Make changes to older policies such as name changes, add riders to policies. • Contact Agents and Insured with questions about the policy and value of property included in policy.

Handled all incoming mail for the Annuity department. Promoted within 6 months. Entered all updated information for account, such as address changes, premium updates and included a description of all contact information and forms that the customer sent for the account in question.

Worked in mail room sorting and handling. Answered phones for receptionist. Assisted Supervisor with logging all mail, provided data entry for contest mailings, updated addresses. Acted as Supervisor for 3 weeks, overseeing 15 employees.

• Assisted customers with purchases and returns. Merchandised my department.• Sold clothes.• Helped customers find what they wanted.• Rang up bills, using cash registers.• Answered customer questions.• Readied sales slips and contracts.• Kept current with sales and promotions.• Found out of stock items at other stores.• Found item prices.• Refunded customers for faulty or unwanted items.• Created displays.• Worked in fitting room and front end.• Cleaned work area.