Overall management accountability for team of 150+ production, training, and quality assurance staff Ensures proper engagement planning, staffing, and direction of the operational functions on multiple client engagements and teams Developed, organized, and managed statistical analyses of performance metrics using Microsoft Excel on a daily, weekly, and project-term basis, coaching and managing staff to enhance job performance, ensure a high-quality work product and meet contractual objectives Developed and maintained budget and forecast templates for use on multiple engagements based on contractual architecture Monitored engagement financial status by analyzing actual results in comparison with forecasts Partnered with senior leaders to support the development of operational strategy Developed and executed actions plans to effect continuous process improvement Collaborated with solutioning and support teams to provide operational insight and support on business development initiatives Provided business direction, coaching, and timely execution against contractual deliverables Led client meetings focusing on operational execution for all ongoing engagements as well as overall client relationship management including serving as the primary point of contact, managing issue escalations as necessary, and ensuring contractual adherences for all parties Partnered with Human Resources to manage employment life cycle of engagement staff, including hiring, performance management, employee relations, growth and development, compensations, disciplinary actions, and separations

 Analyzed historical financial information for indications of money laundering schemes in compliance with the Bank Secrecy Act Performed document review for procedural compliance with state and federal law in mortgage lending industry Trained and supervised teams of 7-10 analysts in compliance assessment under OCC Consent Order Researched regulations and administrative decisions regarding unfair, deceptive, and abusive acts and practices specific to consumer lending  Developed and tested policies and procedures for compliance analysis

• Represented clients in District and Circuit Courts for emergency protection orders, divorce actions, and housing cases• Draft pleadings and client communications• Negotiate settlements in civil protective orders and divorce actions

• Drafted pleadings in foreclosure, receivership, and collections proceedings• Researched municipal and state property law for client transactions• Participated in trial preparation