Melissa Wright Email & Phone Number

Slough, England, United Kingdom

Slough, England, United Kingdom

Maidenhead

• Active Directory Administration Creating logins  Password resets• Microsoft Exchange 2013 Creating mailbox Enabling mail forward Mailbox Increase• Microsoft Lync Server 2013 – Enable Users for Lync Server• Ipswitch WS_FTP Adhoc 2017 - account creations• Mobieliron - Android and Iphone enabling and disabling accounts• IT procurement of Hardware and Software• SAP administration – raising purchase requisitions, maintain user data, goods receipting• IT Asset Management

Reading, United Kingdom

Supporting the Operations Manager with the delivery of onsite support at the BBCProvide daily support and first level escalation for field and onsite engineers Identify and prioritise high severity incidentsDaily liaison with 3rd party to ensure timely resolution to Incidents and Work OrdersEnsure 3rd party adhere to Atos policies and work instructionsPrepare, attend and advise on daily Service Improvement Plan meetingsProduce management weekly reports on 3rd party ticket management and behaviour for monthly Service reviewsAttend weekly meetings with Operations Management to identify service improvements, risks and issues

London, United Kingdom

Coordinate vulnerability patching schedules for 1600 client workstations and 500 serversCoordinated a large 2 million pound desktop refreshment project, liaising with Stakeholders, scheduling upgrades, procurement and managing engineer resourcesManaged a Windows 2000 to Windows XP upgrade project, that consisted of upgrading 500 workstations, liaising with users and managing 3rd party engineers Arrange and lead explanatory workshops on projects to stakeholdersSchedule UAT for critical users and applicationsWeekly status reportingCreation of procedures and documentationSoftware and hardware procurementSoftware media managementLANdesk system administration and reporting