Melissa Guajardo

Melissa Guajardo Email and Phone Number

Customer Experience Specialist @ MillerKnoll
Grand Rapids, MI, US
Melissa Guajardo's Location
Grand Rapids Metropolitan Area, United States
Melissa Guajardo's Contact Details

Melissa Guajardo personal email

n/a
About Melissa Guajardo

A high-energy, enthusiastic and dependable individual who excels in a challenging and competitive environment. With over two decades of experience in customer-focused positions, affording optimal problem-solving, communication and organizational skills. Demonstrated strong work ethic, skill set, and collaboration within diverse communities.QUALIFICATIONS• A high achiever with a desire to work innovatively and creatively in a team to achieve the best solutions. • Demonstrates ability for project management, decision-making and time management with well-developed problem-solving skills.• Able to work independently, take direction, adapt and work well with various interpersonal and professional styles.Techinical Skillls: SAP

Melissa Guajardo's Current Company Details
MillerKnoll

Millerknoll

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Customer Experience Specialist
Grand Rapids, MI, US
Website:
millerknoll.com
Employees:
9717
Melissa Guajardo Work Experience Details
  • Millerknoll
    Customer Experience Specialist
    Millerknoll
    Grand Rapids, Mi, Us
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  • Oliver Healthcare Packaging
    Customer Care Representative
    Oliver Healthcare Packaging Jun 2021 - Present
    Grand Rapids, Michigan, United States
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  • Steelcase
    Logistics Specialist/ Fleet Administrator
    Steelcase May 2018 - Oct 2020
    Grand Rapids, Michigan, United States
    Maintained systems necessary for successful operation of fleet vehicles including fuel, licenses and permits. Established and developed relationships with key contacts and vendors. Monitored performance of fleet operations to manage acquisition and disposition of fleet vehicles.•Answered dealers, highway fleet drivers, vendors and internal customers phone and email inquiries for daily operations.•Analyzed and compiled data into weekly management reports for fuel consumption, equipment operating cost and dunnage materials. Data used to increase business operations efficiency.•Updated & monitored fleet software daily in order to keep data current for successful operation of Highway fleet.•Managed and completed drivers fuel and expense invoices monthly by reviewing, approving and submitting to accounts payable.•Registered and licensed all vehicles to ensure compliance of state and federal regulations, including safety regulations and licensing and use permit, by organizing and managing records.
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  • Steelcase
    Recall Project Coordinator
    Steelcase Dec 2014 - May 2018
    Determined most desirable method to retrofit or replace products at customer sites based on speed, cost, quality and customer requirements. Responded to customer inquiries and organized completion of multiple product retrofits through dealers, field service teams and 3rd party sub-contractors.•Oversaw daily project activities and resolved new potential risk or failure of shipped product.•Maintained detailed daily records of correspondence between Steelcase, dealers and the customer to identify any potential risk failure problems.•Interacted daily with Steelcase customers & dealers to coordinate completion of product recall through the dealership and Steelcase field service teams.•Acted as advocate for customers and dealer to establish corrective course of action and optimal solution for recall, including setting up daily field service visits.
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  • Steelcase
    Dealer Business Representative
    Steelcase 2005 - Dec 2014
    Served as communication link between field sales, dealer, order processing, manufacturing and distribution. Supervised orders through order fulfillment process from receipt of order to final installation and had responsibility for customer complaint resolution. Determined and authorized production schedules for dealer specification, honoring delivery commitments for critical projects and contractual deadline agreements.•Communicated directly with all levels of dealer personnel, customers and sales regarding reservations, order status, delivery schedules, production and applications, defective product, installation procedures, product maintenance and general inquiries regarding daily business management.•Reduced Steelcase cost daily by resolving difficult dealer order request by executing negotiated alternative solutions to satisfy internal and external customer.•Led regional office personal and dealer sales to secure orders not yet awarded to Steelcase by working out a mutually acceptable response to swing customer's decision toward purchase of Steelcase product.•Oversaw and controlled dealer’s daily activities by implementing process improvements monthly. Acted as dealer advocate by understanding health and wellbeing of dealership by capturing performance measures.
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  • Steelcase
    Senior Customer Representative, Line 1
    Steelcase 2000 - 2005
    Provided technical product/marketing program expertise to achieve customer satisfaction by responding to questions and request from Dealers, Architects, Designers, Customers and various internal contacts. Supported Steelcase dealers with efficient solutions.•Answered and delivered technical advice daily for incoming customer request received via phone, email, and web. Used investigative and listening skills to answer and document details of customers’ issue. Delivered solutions and captured all incoming customer contacts into Customer database.•Analyzed, investigated and processed complex and complicated tickets expedited daily from SFT Representative & direct customers. Informed customers of a resolution in professional and timely manner.•Provided expert advice to answer questions concerning special marketing programs, product application specifications, price list, basic technical product issues, new product introductions, surface materials and COM approval and applications.
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Melissa Guajardo Education Details

Frequently Asked Questions about Melissa Guajardo

What company does Melissa Guajardo work for?

Melissa Guajardo works for Millerknoll

What is Melissa Guajardo's role at the current company?

Melissa Guajardo's current role is Customer Experience Specialist.

What is Melissa Guajardo's email address?

Melissa Guajardo's email address is mg****@****bal.net

What schools did Melissa Guajardo attend?

Melissa Guajardo attended Michigan State University, Grand Rapids Community College.

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