Melissa Jenkins Email and Phone Number
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Melissa Jenkins is a Minecraft Senior Integrated Marketing Manager at Microsoft. She possess expertise in program management, cross functional team leadership, vendor management, project management, sales operations and 7 more skills.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 189892
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Minecraft Senior Integrated Marketing ManagerMicrosoft Dec 2021 - Present
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Xbox Global Brand Packaging Program Manager @ MicrosoftTen Gun Design Jan 2016Greater Seattle AreaAccountable for managing the creative design process to support Xbox packaging across console, accessories, games, Xbox Live and Xbox Game Pass. • Manage the creative design process with external creative agencies to develop a premium Xbox packaging experience. • Drive creative brief development, facilitate packaging kick-off, communicate creative design deliverables and monitor overall health of Xbox packaging programs. Serve as a brand ambassador for the Xbox brand.• Manage all packaging deliverables across key Xbox functions including Global Brand Packaging, Product/Games Marketing, Legal, Engineering, Structural Packaging, 3rd party Publishers and more.• Facilitate Xbox packaging approvals across multiple cross-functional stakeholders, including highly confidential Microsoft programs. • Develop and maintain trusted business partnerships with external creative agencies ensuring collaborative and efficient working processes across the Xbox business. -
Minecraft Marcom Manager @ MicrosoftTen Gun Design Jan 2018 - Dec 2021
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Sr. Program Manager, Apjc Sales Operations & EnablementCisco Jun 2008 - Jun 2015Asia Pacific, Japan, Greater China• Accountable for strategy design and execution of complex company priorities across Asia Pacific, Japan and Greater China (APJC).• Developed creative strategies to achieve business objectives including program alignment, optimisation, consolidation and automation. • Led regional teams towards business objectives, ensuring country requirements were identified and implemented and served as the liaison between APJC and Corporate HQ. • Enabled sales teams to be more efficient in a competitive market through process optimisation, solution and capability enablement. • Managed multiple company priorities effectively through an ever changing fast paced environment. -
Operations Program Manager, Product Launch Services (Pls)Microsoft Jan 2006 - Oct 2007Redmond, Wa• Accountable for XBOX 1st, 2nd and 3rd party product launch milestones, deliverables and release activities ensuring a successful launch of Microsoft finished goods for the Americas Region - contributing to a forecasted annual revenue of $3+ billion dollars.• Transformed retail and marketing business strategies into scalable, high quality, cost effective solutions, maximizing profit and the Customer and Partner Experience. • Managed Microsoft's relationship with third-party vendors to effectively meet business objectives. • Facilitated communication regarding launch requirements and release activities to regional and international stakeholders including Product Marketing, Retail Operations, Packaging, Localisation, Forecasting & Planning, Engineering, Supply Chain, Trade, Distribution and more.• Directly managed a Program Manager accountable for the operational execution for XBOX 3rd party and XBOX Live product releases.
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Readiness Program Manager, Customer Service & SupportMicrosoft Apr 2003 - Jan 2006Issaquah, Wa• Accountable for milestone development and execution, schedule attainment, change management, risks, communications and stakeholder management.• Drove on-time readiness and program management of new Microsoft services, programs, offerings, products, processes and systems for over 1,000 Customer Service Representatives. • Defined training curriculum for call centre, including process development, identification of training content and delivery vehicles.• Oversaw Change Management Process responsible for evaluating impacts to Customer and Partner Experience, process, systems, employee morale, budget and more. Accountable for the implementation of the requested change.• Directly managed 2 Program Managers responsible for implementation of client requests, escalations and program management of new Microsoft offerings and services.
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Customer Service Agent, Customer Service & SupportMicrosoft May 2000 - Apr 2003Issaquah, Wa• Managed inbound telephone interactions, setting customer and partner expectations of Microsoft support options, services, products and more.• Temporarily promoted to Team Manager of 17 Customer Service Agents for a period of 9 months. Tasks included management of customer escalations, quality monitoring and coaching of customer service agents, education and enforcement of Microsoft policies and procedures, analysis of business metrics, hiring of contingent workforce and career development.
Melissa Jenkins Skills
Frequently Asked Questions about Melissa Jenkins
What company does Melissa Jenkins work for?
Melissa Jenkins works for Microsoft
What is Melissa Jenkins's role at the current company?
Melissa Jenkins's current role is Minecraft Senior Integrated Marketing Manager.
What is Melissa Jenkins's email address?
Melissa Jenkins's email address is me****@****ive.com
What is Melissa Jenkins's direct phone number?
Melissa Jenkins's direct phone number is (425) 361*****
What are some of Melissa Jenkins's interests?
Melissa Jenkins has interest in Environment, Children, Disaster And Humanitarian Relief, Health.
What skills is Melissa Jenkins known for?
Melissa Jenkins has skills like Program Management, Cross Functional Team Leadership, Vendor Management, Project Management, Sales Operations, Process Improvement, New Product Release, Sales Enablement, Business Intelligence, Team Management, Training, Team Leadership.
Who are Melissa Jenkins's colleagues?
Melissa Jenkins's colleagues are Reham Alamri, Ahmed Warteni, Dev Sandu, Sasja Moscow, Jusman Jusman, Dawid Wróbel, Linda Pavlíková.
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