Melissa Amos Email and Phone Number
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Experienced technical writer with a passion for delivering useful, compelling content.My interests lie at the intersection of information, strategy, and user experience, and I have a long history of designing technical content that supports users throughout the customer lifecycle. My skill set includes Docs as Code, DITA, content strategy, information architecture, UI text, taxonomy, research and analysis, and project management, and my superpowers are user advocacy and making sense of chaos, whether that pertains to information, processes, or strategy.
Instabase
View- Website:
- instabase.com
- Employees:
- 114
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Staff Technical WriterInstabase Oct 2022 - Present• Prioritize, plan, research, and write technical documentation.• Advise the Tech & Product org on content strategy and terminology.• Craft user interface text and collaborate on user experience.Writing samples• https://aihub.instabase.com/docs/aihub/build/index.html• https://instabase.com/docs/overview/index.html• https://instabase.com/docs/extract-classify/annotation/index.html
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Product Content ManagerAppomni Sep 2021 - Oct 2022• Established and executed on content strategy for the Tech & Product org.• Expanded and managed the documentation program, and evolved documentation team, tools, and deliverables.• Prioritized, planned, researched, and wrote technical documentation.• Crafted user interface text and collaborated on user experience.• Established content and style standards for technical documentation and user interface text. -
Principal Technical WriterPuppet Nov 2015 - Aug 2021Portland, Or• Planned, researched, and wrote Puppet Enterprise documentation, and served as Enterprise documentation lead.• Served as lead DITA information architect and project manager.• Advised product teams on content strategy, information design, and user experience. • Developed guidelines and processes for the technical publications team.Writing sample• Puppet Enterprise 2021.2 Product Guide, Enterprise Docs lead and author of installing, upgrading, configuring, and SSL sectionshttps://raw.githubusercontent.com/puppetlabs/docs-archive/main/pe/2021/PE%202021.2.pdf -
Technical WriterMcafee | Intel Security Jul 2011 - Oct 2015Beaverton, Or• Planned, researched, and wrote award-winning end user documentation.• Served as lead technical writer for the company's Enterprise mobile product. • Advised product teams on interface text, product continuity, and workflow design. • Independently authored a company-wide Enterprise UI text style guide.• Led numerous data analysis and content strategy projects that informed the documentation team’s direction and processes.Writing samples• McAfee Enterprise Mobility Management 12.0 Installation Guide, lead and sole authorhttps://www.microsa.es/biblioteca/McAfee/emm/McAfee_EMM_12.0_Installation_Guide.pdf• McAfee Enterprise Mobility Management 12.0 Product Guide, lead and sole authorhttps://www.microsa.es/biblioteca/McAfee/emm/McAfee_EMM_12.0_Product_Guide.pdf
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Technical Writing SpecialistPacificorp 2006 - 2011• Wrote, edited, and published technical documentation for print and web. • Co-authored multiple award-winning manuals. • Served as information architect redesigning an internal, 35,000+ hits/year website. -
Telecommunications ContractorPacificorp Feb 2005 - Sep 2006• Edited multi-million dollar project proposals. • Drafted business unit policies and procedures. • Provided business analyst support related to project planning, budgeting, and federal licensing.
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Staff WriterThe Local Planet Weekly Sep 2002 - Dec 2003• Covered a variety of beats, including government, education, healthcare, business, and entertainment. • Authored cover story highlighted by the Association of Alternative Newsweeklies. • Co-authored cover story for issue with the highest pickup rate in the paper’s history.
Melissa Amos Skills
Melissa Amos Education Details
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Technical Communication -
Carroll CollegeCommunication Studies
Frequently Asked Questions about Melissa Amos
What company does Melissa Amos work for?
Melissa Amos works for Instabase
What is Melissa Amos's role at the current company?
Melissa Amos's current role is Technical Writer | Content Strategist.
What is Melissa Amos's email address?
Melissa Amos's email address is me****@****pet.com
What is Melissa Amos's direct phone number?
Melissa Amos's direct phone number is +1 (111) 111*****
What schools did Melissa Amos attend?
Melissa Amos attended Portland State University, Carroll College.
What skills is Melissa Amos known for?
Melissa Amos has skills like Technical Writing, Software Documentation, Technical Communication, Technical Documentation, Information Architecture, Online Help, Information Design, Editing, Dita, Writing, Xml, Content Strategy.
Who are Melissa Amos's colleagues?
Melissa Amos's colleagues are Shivam Kumar, Arunprasad Manoharan, Madison Cobb-Athineos, Ed Hagan, Domenic Salvo, Rahul Nanwani, Ben Chuba.
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Melissa Amos
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Melissa Amos
Corsica Technologies | Cybersecurity | It | Digital Transformation | Data Integration | Hardware Reseller | Cloud Systems | Consulting | NetworkingGreenville, Sc
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