Melissa Wright Email & Phone Number

Woodstock, Georgia, United States

Provides cutting edge group fitness instruction through a variety of entertaining, educational, and fun classes promoting fitness and positive self-esteem in a safe environment.

Roswell, Georgia

Roswell, Ga

Greater Atlanta Area

- Responsible for assigned projects pertaining to ADP products, process, tools and procedures impacting all Employer Services regions. - Functioned as a liaison between and among regional and group staff departments and management in order to create & analyze business requirements, develop project plans and effectively support & drive projects or products, and support change management initiatives.

Greater Atlanta Area

- Served as primary escalation point for all implementation associates (1000+) by responding to functional and technical support cases/tickets.- Provided internal advisory-level consulting expertise to implementation associates and management on methodology enhancements.- Offered external support to clients on complex implementation processes and/or multi-product implementation projects. - Shared extensive product knowledge, problem resolution, troubleshooting and technical support… Show more - Served as primary escalation point for all implementation associates (1000+) by responding to functional and technical support cases/tickets.- Provided internal advisory-level consulting expertise to implementation associates and management on methodology enhancements.- Offered external support to clients on complex implementation processes and/or multi-product implementation projects. - Shared extensive product knowledge, problem resolution, troubleshooting and technical support of the implementation process.- Served as key internal project resource for ADP when rolling out new workforce management solutions, features and/or updates. Acted as point person for all process-related, non-technical, and technical issues impacting the roll out. Show less

Greater Atlanta Area

Supported Major Accounts Sales Division (800+ employees) by providing functional and technical product support on ADP’s HRIS Solution, COBRA Services,and Cafeteria 125 Reimbursement Plan Types, which include Flexible Spending Accounts and Commuter Benefits Services. - Responded to RFP’s, researched technical issues and provided documented problem resolution- Mentored/trained new team members- Shared field level feedback with Product Management/Marketing- Successfully responded… Show more Supported Major Accounts Sales Division (800+ employees) by providing functional and technical product support on ADP’s HRIS Solution, COBRA Services,and Cafeteria 125 Reimbursement Plan Types, which include Flexible Spending Accounts and Commuter Benefits Services. - Responded to RFP’s, researched technical issues and provided documented problem resolution- Mentored/trained new team members- Shared field level feedback with Product Management/Marketing- Successfully responded to over 3,000 online postings in Sales Product Inquiry Portal- Contributed to Sales Support Department’s HelpLine fielding 42,000 calls in less than two years of operation. - Recognized for outstanding teamwork and responsiveness through ADP’s eRecognition Award Program. Show less

Greater Denver Area

Responsible for providing pre-sales solution consulting to Sales teams by conducting an in-depth analysis of the prospective client’s business operations and presenting a technical demonstration of ADP’s system capabilities. Achieved ADP’s Major Accounts Sales President’s Club in 2004 and 2005. - Conducted and documented a business analysis of the prospect’s current operational processes and potential needs, identify ADP’s ability to service those needs, and determine appropriate solutions… Show more Responsible for providing pre-sales solution consulting to Sales teams by conducting an in-depth analysis of the prospective client’s business operations and presenting a technical demonstration of ADP’s system capabilities. Achieved ADP’s Major Accounts Sales President’s Club in 2004 and 2005. - Conducted and documented a business analysis of the prospect’s current operational processes and potential needs, identify ADP’s ability to service those needs, and determine appropriate solutions to meet them.- Presented technical product demonstrations to key C-Level executives as well as interdepartmental resources.- Defined and communicated a preliminary project plan and conversion strategy to Client and ADP Implementation teams.- Coordinated and delivered product training for ADP sales team members.- Acted as Western Sales Division’s Product Champion for ADP’s Expense Management Solution by providing functional/technical support for peer SCs. Show less

Englewood, Co

Successfully managed 3 mid-sized clients' installation of Page's Order Entry, Fulfillment, and Inventory Management proprietary software application. Collaborated with assigned clients to define project plan and timelines, milestone goals, budget constraints, and resource availability.

Greater Chicago Area

Provided systems design, integration support, and supervisory functions to federal government agencies and higher education institutions implementing large scale PeopleSoft HRMS enterprise solutions. - Completed general and detail designs for all gaps identified in the Payroll Gap Analysis as customizations or modifications. Worked closely with the client to identify current processes and suggest possible solutions to the customization gaps. - Collaborated with project management to… Show more Provided systems design, integration support, and supervisory functions to federal government agencies and higher education institutions implementing large scale PeopleSoft HRMS enterprise solutions. - Completed general and detail designs for all gaps identified in the Payroll Gap Analysis as customizations or modifications. Worked closely with the client to identify current processes and suggest possible solutions to the customization gaps. - Collaborated with project management to establish application programming standards and design templates. - Supervised two full time analysts.- Developed operational strategies and technology system designs that would provide future support to the University payroll and time collection functions. - Appointed by Managing Partner and Peers to Government Market Unit’s Chicago-based Steering Committee to contribute ideas for social event planning, leadership and mentoring initiatives, and philanthropic activities. Show less