Melissa Snyder Email & Phone Number

-Architects advance-level solutions for enhancements, conversions, and special requests. -Maintains design standards for all development teams. -Champions user-centered design. -Maintains in-depth / subject-matter-expert knowledge of applications. -Mentors junior team members. -Collaborates with Software Development leadership.

Southington, CT

- Coordinates and facilitates development in web and iBanking- Allocates resources to meet business needs and priorities and ensures workflows are being completed- Communicates with business partners in web and iBanking to provide updates and clarifications on items/issues- Shares knowledge and experience with other team members and provides task-specific.

Southington, CT

- Translate user business requirements into functional specifications- Generate detailed designs and documentation which developers use to create software solutions- Data and source system assessment, analysis, systems design, and documentation for development efforts- Review and test development deliverables to ensure specifications are met- Work.

Southington, CT

. Analyze and decompose user business requirements and translate into functional specifications. Data and source system assessment, analysis, systems design, and documentation for development efforts. Generate detailed design documentation which developers use to create software solutions. Review and test development deliverables to ensure specifications.

• Created interactive mockups in Balsamiq and ForeUI
• Solicited direct feedback from customers via interviews and usability testing
• Developed personas based on user and subject matter expert interviews
• Evaluated product needs and documented product specifications in Microsoft OneNote for the customer-facing user interface as part of a full system rewrite
• Acted as scrum master for the User Interface team, delegating responsibilities and removing impediments

• Developed and delivered customer reports in Hyperion and WebFOCUS business intelligence software
• Supervised, trained and delegated responsibilities to the reporting team as acting team lead
• Communicated directly with internal and external customers to determine report needs and priorities
• Analyzed and presented data from bi-annual customer satisfaction survey in Microsoft Excel and PowerPoint

• Assisted with questionnaire design and editing
• Managed data collection and data processing sub-contractors
• Queried data from SQL database
• Analyzed and interpreted data and statistical models for both tracking and custom studies
• Trained and supervised research analysts

• Pulled data and developed original reports in Cognos performance management software
• Populated and checked client reports in Microsoft Excel and PowerPoint
• Developed conclusions and implications for client reports

• Instructed underserved 3rd-6th graders who failed or were in danger of failing the Massachusetts Comprehensive Assessment Test at SABIS elementary, Rebecca Johnson elementary, Brookings elementary and Kiley Middle.
• Instructed high school students in SAT prep in Longmeadow, MA and Amherst, MA.
• Instructed individual SAT student at Deerfield Academy, in Deerfield, MA during private tutoring sessions.

Ms, Human Factors In Information Design, 3.68

Ab, Psychology

Activities and Societies: Graduated Cum Laude with High Honors. Published a Senior Thesis titled "Dynamic Indicators of Basic Early.