Melissa Dorsey Email & Phone Number

Austin, Texas Metropolitan Area

Managed all new student registrations. Created and maintained six weeks reports per TEA guidelines. Accurately reported attendance for district funding.

Worked with executive management within various department of the organization developing and delivering best practices to ensure corporate vision is delivered and practiced by all employees

Assist Senior Loan Processor with file set up by preparing the file for their review. To streamline the process documents are scanned in DocumentTrac. The file is placed in order then I determine the needs of the file such as VOE's, VOR's, VOD's when requested. Update POS to match GFE and application.

Greet and provide a positive, friendly first impression of the organization. Answer multiple phone lines for several ABA’s. Manage invoices from various branches prepare and research each invoice to ensure accuracy and provide to VP for approval. Order a variety of Marketing material for several branch offices. Process credit reports and set up file for loan officers. Send Credit reports to customer via email. Responsible for delivery of customer documents. Purchase office supplies for entire office. Export and email weekly production reports to staff members. Maintain file system for closed, denied and brokered loans. Oversee maintenance for all office equipment.

•Trained 1200 new hires on technical, products and business development initiatives•Provided branch support to over 300 locations nationwide to increase employee retention•Initiated, created and maintained training manuals containing current policies, procedures and processes•Designed and implemented Train the Trainer program for new sales trainers•Conducted online training using WebEx and Virtual Classroom Training•Developed Computer Based Trainings (CBTs) with Instructional Designers to enhance curriculum for new hires •Designed and presented new training programs at divisional meetings•Assisted with developing training materials for nationwide rollout to over 1500 employee•SME for support calls from the field and tracked issues for the Training team

•Completed and processed all regional new hire and separation paperwork •Compiled weekly and monthly reports for Divisional Managers•Approved and processed branch invoices•Managed opening, closing and moving over 20 branch offices, including reporting progress to Corporate Headquarters•Trained new personnel on company computer systems and applications•Responsible for communicating new policies and procedures to all office personnel•Scheduled and coordinated monthly Manager Meetings and Annual Sales Meetings •Ensured all regional web-sites reflect current and accurate information•Worked with customers to resolve issues and ensure customer satisfaction

•Managed department fixed asset schedules and employee database information•Event coordinator for department team building and quarterly sales events•Maintained calendars and meeting schedules for Directors and Senior Managers•Assisted team members with various tasks including ordering and installing computer parts and processing office supply orders•Assist with on-boarding new hires and Interns

•Primary point of contact in charge of communications between the Loan Department and Frost Bank relationship•Assisted with Accounting Department projects by researching issues and following up with customers•Booked travel arrangements, set-up daily appointments, conference calls, typed letters and memos, file loan documents•Responsible for approving and submitted daily wire transfers