Melissa Buckley Email and Phone Number
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Proven leader accomplished in strategy and program management with strong business and organizational acumen. Utilizing technical, financial, analytics and insights to manage program implementations and strategic roadmap development. Integrate and create high preforming cross-functional collaborative partnerships to increase acquisition, retention and customer experience for profitability, brand awareness and continual growth.Business and Technical Acumen •Advanced Internal and External Relationship Management/Partnership Development for high performing teamsStrategic Analytics and creative problem solving to meet customers in moments that matter through preferred channels•Product/Program design innovation and management of business and technology implementations for an integrated suite of digital educational and transactional initiatives•Execution of programs and projects utilizing Waterfall and Agile methodologies to achieve company objectives and compliance
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Senior Program Manager Divisional StrategyHealth Care Service CorporationUnited States
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Customer Experience And Strategy Program ManagerCigna Aug 2021 - PresentBloomfield, CtDevelop and enhance the Medicare Pharmacy customer experience · Develop a multi-year customer engagement strategy based on insights supported by analytics, combined experiences across the customer lifecycle utilizing, journey maps, segmentation, competitive landscape and customer feedback.· Partner across the enterprise to make recommendations for experience enhancements and retention to influence investments, product offerings and servicing in support of enterprise strategy. -
Strategic Planning Senior AdvisorCigna Dec 2018 - Jan 2022• Updates strategy artifacts (vision, value, metrics, core beliefs, strategy decomposition trees and roadmaps) as needed to ensure they are always current.• Leads the Portfolio epic and Lean Business Case process for strategic investments• Ensures traceability from Strategy to execution via Agile Central as book of record for delivery.• Partners with the Stakeholder owners to ensure experience taxonomies are current and accurate• Focuses on increasing breadth of knowledge of the business architecture across the enterprise
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Senior Marketing Manager - Solutions Strategy LeadCigna Jul 2017 - Dec 2018Bloomfield, Ct•Understand the market requirements and integrate business and marketing leadership with digital to develop innovative strategic and tactical solutions for the Solutions lines including Group Insurance, Voluntary; Pharmacy; Dental; Vision and Behavioral Health/EAP, responsible for over 25 million customers annually • Effectively articulate the strategy to influence business and technology leadership to support the strategic direction to serve our customers, clients and providers personalized for moments that matter • Relationship and change management expertise in integration of direct and matrix resources to build high performing teams to successfully achieve objectives
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Global Digital Marketing Manager- Senior StrategyCigna May 2014 - Jul 2017Bloomfield, Ct•Ownership of strategic roadmap for digital development, design and implementation of products and functionality for the aging in and senior demographics to maximize profitable growth and membership targets
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Federal Compliance Operations ManagerCigna Healthcare Oct 2010 - May 2014Bloomfield, Ct•Implementation responsibility for multi-million dollar PPACA workstreams including Administrative Adherence, Benefits, Administrative Simplification, Reimbursement Accounts and Medicare •Provision analysis and regulatory advocacy for recommendations to Senior Leadership and Legal to identify opportunities for utilizing business and technical processes to achieve enterprise and government objectives•Business owner and implementation management of Comparative Effectiveness Research Tax for Finance, Membership Reporting and Service Operations
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Marketing And Product Operations ManagerCigna Healthcare Oct 2006 - Oct 2010Bloomfield, CtOnline Experience Program Management Strategic Lead • Innovation and prioritization of strategic capabilities for business and technical re-platform and redesign for multi-year migration of secure websites• Understanding and representing voice of the customer and customer insights to deploy products and enhancements accurately across constituentsMarketing and Product Operations Manager • Manage all development and operations of secure myCIGNA website servicing customers across healthcare and group insurance segments, for requirements of design, online transactional functionality
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Portfolio And Metric ManagerUnitedhealth Group/Uniprise Jan 2003 - Oct 2006Hartford, CtManaged business portfolio to achieve project implementation for key performance indicators og secure customer portal and site redesign for the myuhc Consumer web portal. Data mining of metrics to map strategic objectives to consumer behavior advancement solutions and quantify measurable impact -
Senior Financial AnalystComputer Sciences Corporation/Technology Management Group Jul 1999 - Oct 2002Norwich, Ct
Melissa Buckley Skills
Melissa Buckley Education Details
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Communication Sciences -
Designing The User Experience -
America'S Health Insurance PlansProfessional, Health Insurance Advanced Studies -
Project Management Certification
Frequently Asked Questions about Melissa Buckley
What company does Melissa Buckley work for?
Melissa Buckley works for Health Care Service Corporation
What is Melissa Buckley's role at the current company?
Melissa Buckley's current role is Senior Program Manager Divisional Strategy.
What is Melissa Buckley's email address?
Melissa Buckley's email address is mb****@****hoo.com
What is Melissa Buckley's direct phone number?
Melissa Buckley's direct phone number is +186064*****
What schools did Melissa Buckley attend?
Melissa Buckley attended The University Of Connecticut, Bentley University, America's Health Insurance Plans, Eastern Connecticut State University.
What are some of Melissa Buckley's interests?
Melissa Buckley has interest in Football, Grandkids, Exercise, Nascar, Home Improvement, Shooting, Reading, Gourmet Cooking, Sports, Watching Auto Racing.
What skills is Melissa Buckley known for?
Melissa Buckley has skills like Cross Functional Team Leadership, Healthcare, Business Analysis, Process Improvement, Integration, Program Management, Strategy, Management, Leadership, Analysis, Project Portfolio Management, Product Management.
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Melissa Buckley
Strategic Pr, Social Media & Influencer Marketing Expert | Innovative Content CreatorLos Angeles, Ca -
Melissa B.
Chicago, Il3boutiquegreek.com, pharmacann.com, chcf.org2 +186381XXXXX
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Melissa Buckley
San Francisco, Ca4hotmail.com, cde.ca.gov, melissabuckley.com, chcf.org4 +141578XXXXX
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Melissa Buckley
San Francisco Bay Area4gmail.com, gmail.com, gmail.com, joinhandshake.com
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