Melissa Borders Email & Phone Number

Library On Wheels (Mobile Outreach Services)

Mountlake Terrace, Wa

Everett, Wa 98204

- Teen and Adult program coordinator. - Provide general, basic reference and information service by: assisting customers in the use of library facilities, equipment, resources, and services. Refer complex readers' advisory and reference questions to a Librarian or appropriate staff member.- Provide courteous and efficient customer service by performing circulation desk tasks.- Create and present programming for all customer groups as assigned.- Develop program materials, including reading lists, promotional displays, and presentation materials.-Provide training to customers in basic library skills including the use of public computers, catalog and reference computers, Internet, and devices.- Assist customers in resolving technical problems or issues. Maintain and troubleshoot equipment utilized in a community library.- Perform other library support services including opening and closing buildings and assisting in maintaining the library in neat, clean, and orderly condition.

Stanwood, Wa

- Provide general, basic reference and information service by: assisting customers in the use of library facilities, equipment, resources, and services. Refer complex readers' advisory and reference questions to a Librarian or appropriate staff member.- Provide courteous and efficient customer service by performing circulation desk tasks.- Create and present programming for all customer groups as assigned.- Develop program materials, including reading lists, promotional displays, and presentation materials.-Provide training to customers in basic library skills including the use of public computers, catalog and reference computers, Internet, and devices.- Assist customers in resolving technical problems or issues. Maintain and troubleshoot equipment utilized in a community library.- Perform other library support services including opening and closing buildings and assisting in maintaining the library in neat, clean, and orderly condition.

Arlington, Wa

-Supervised 4 Page staff members and volunteer staff-Served as technical liaison and assisted customers with troubleshooting electronic equipment and computers-Provided Polaris training and assistance to include helping staff with questions on procedures, updates, and resources-Continued participation on the Improved Youth Access Committee

Stanwood, Wa

- Provide general, basic reference and information service - Develop program materials, including reading or booklists for programs or presentations.- Under the oversight and guidance of a librarian, create and present early learning, community learning, or library/resident interaction programming for all customer groups as assigned.- Provide training and assistance to customers in basic library skills including use of public computers, catalog and reference computers, Internet, electronic resources, and devices.- Perform other library support services including opening and closing buildings

Greater Seattle Area

- Supervised staff of email marketers and email campaigns- Redesigned and built a new website to improve visual appeal of landing pages and improve SEO- Advertised using Google AdWords- Produced scripts and oversaw creation marketing videos- Edited written content published on blog, marketing emails, and other forms of written communication- Coordinated webinar and blog program to spread awareness of Security Process Management Suite and service offerings- Created and executed yearly marketing plan- Maintained website and social media accounts- Tracked and analyzed statistics related to website traffic, lead generation, and others as applicable to marketing

Monroe, Wa

- Trained customers in the use of technology and library services- Manage supply inventory for Monroe branch of Sno-Isle Libraries - Problem solved creatively and quickly to help patrons with technical questions- Provide clerical and technical assistance to staff and maintain in branch computers, printers, and other technical equipment

Rexburg, Idaho

- Trained new student employees and planned monthly training meetings for student team- Maintained/installed/update over 300 printers and computers across BYU-Idaho campus- Supervised and created schedules for team of 15 students- Assisted students and faculty with computer/technical problems

Rexburg, Idaho

- Trained and led team of 30 volunteers to operate Summer Reading Program registration- Created spreadsheets to track volunteer hours, summer reading participants, and survey responses- Planned, promoted, and executed events for summer reading program - Conducted satisfaction survey, analyzed data, and presented findings to library staff- Designed process for streamlined and efficient future Summer Reading Programs

Rexburg, Idaho

- Assisted in creating detailed analysis of impediments to fair housing for Greater Western Yellowstone Area to meet requirements for $1.5 million federal grant for sustainable community development- Collected quantitative background statistics from U.S. Census Bureau and other similar databases- Interviewed and met with local planning and zoning departments to conduct qualitative analysis

Rexburg, Idaho (Byu-Idaho)

- Worked with 22 students to plan, create, and run a successful business for 8 weeks- Interacted with customers through social media to increase traffic and sales - Created a consumer trend on campus and developed marketing plan to build brand- Analyzed market and forecasted sales for business proposal and marketing strategy- Assisted in constructing marketing budget and presented updates to other companies- Gathered and analyzed data on efficiency of operation processes and recommended changes

- Coordinated with team to generate, market, and plan programs- Assisted with the "book wagon" to reach out to community patrons who were unable to travel to the library- Developed efficient processing procedure for scrapbook materials - Assisted patrons with reference, research, and readers advisory- Created spreadsheets for library procedures: book binding, processing, and programming- Checked items out to patrons and answered questions about accounts- Checked in and shelved library materials- Participated in collection maintenance- Re-cataloged and re-labeled books in oversize and junior non-fiction section