Melissa Wilkinson Email & Phone Number

Melbourne, Victoria, Australia

An offer to become part of Corp IT Business Partner, Finance stream, came up 4 years ago. This gave me the opportunity to serve both Corporate and divisional stakeholders handling both BAU and project implementations for relevant finance applications. Last year, stakeholder management included Procurement which gave me experience in implementing Procurement -related projects. The number of years in Toll have provided the exposure and opportunity to collaborate with the different IT operational and supporting functions greatly assisting me in this role.

Melbourne, Australia

Seconded to the GFT Program looking after the dual roles of being the SME for the legacy ERP and heavily involved with SIT, Regression, functional E2E (both legacy and Oracle EBS applications) and UAT; successfully implementing Release 1 of the project.

I had the opportunity to come back to doing the same role I was in 3 years prior. Toll Group Technology is in the midst of another change and I am so glad to be given the chance to assist in any way I can (be that Support, Consulting, QA Testing of new releases, etc) . I am at my element here and I would like to show my capabilities and strengths, if given the chance

Montrose, Vic Australia

Managed on time accounts processing (using MYOB) and quarterly BAS processing; administered accurate payroll computations and EFT payments for apprentices and workers alike, which includes timely superannuation and Work cover contribution payment submissions; stakeholder Management (e.g. Accountants, apprentices, insurance companies, suppliers, government agencies such as ATO, Work safe VIC)

Melbourne, Australia

A career era that spans 12 years initially providing Helpdesk support for 4000 – 5000 internal as well as external customers and stakeholders; finally going up the ranks to become both 2nd and 3rd level support officer for the existing ERP utilised corporate-wide, across four (4) corporate restructures.Key Achievements: Became the primary SME for the financial application regularly liaising with the Product Manager and the different internal and external stakeholders involved with change, incidents and immediate problem management and resolution. Trained incoming team members and regularly mentored current team members on user provisioning and auditing and system administration of the financial application UNIBIS. Received cross-training for 5 other major software applications used by the company which allowed for efficient resource allocation where required. Successfully managed bi-annual major Production implementation of software upgrades and fixes.

Melbourne, Australia

Involved with providing 3rd-level support to the various Toll IT businesses with focus on new developments and incorporating new EDI’s, maximising value for money. At this point, all 3rd-level teams were working in silos.Key Achievements: Work inspired me to retrain in Accounting Gained demonstrated confidence in dealing with technical and business stakeholders as well as 3rd-party vendor providers through regular business unit/supplier visits. Gained experience in dealing with the Project Management Office and taking part in systems requirement scoping, thus becoming adept at whatever was the current methodology used at the time.

Melbourne, Australia

Provided 2nd-level support to the various Toll IT businesses.

Melbourne, Australia

Provided front line / technical support, on every application utilized company-wide. Constant commendations received from customers on excellent service paved for promotion to team leader role after 2 years of working on the Desk. My leadership for the next 2 years focused on staff appreciation, training and continuous process improvement.

Melbourne, Australia

Initiated / established the Service Desk for the company which involved the tendering and subsequent purchase and use of a call logging system; writing of initial policies and procedures and promoting Service Desk’s use to all stakeholders.

Melbourne, Australia

A Collingwood VIC based company that dealt with the sales and servicing of electronic equipment specialising in Toshiba products.Got promoted to Supervisor after initial 6 months of work; main work included work allocation for the in house technicians, work prioritisation, liaison with Toshiba Sydney Support people regarding Parts ordering and issue resolution

San Juan, Mm, Philippines

First job right after graduation, this well-known primary and secondary-school catering to students of Filipino-Chinese descent, was my professional space for 5 years. Key achievements were as follows:Scheduling and provisioning of Orientation to incoming high school students and new School staffacquisition and cataloguing of new collections; Established the first Library Club with the foremost goal of encouraging and developing love of books and literature; also providing a networking space for students between schools.Partnered and assisted teachers in acquiring and organising teaching materials; also pro-actively looking for new materials and new modes of curriculum participation; conceptualised, prepared and implemented book fairs and actively participated in the School Librarians’ Association, keeping abreast of new trends in the library profession

Bachelor Of Business, Accounting

Diploma In Financial Accounting, (Financial Accounts)

Bachelor’S Degree, Bachelor Of Library Science

High School