Melissa Cerna Email & Phone Number

Milwaukee, Wisconsin, Us

Manages client/consultant relations for Microsoft Game Studios (Minecraft, Xbox Research, Turn 10 Studios, 343 Industries, Forza, and Minecraft), Oxide Interactive, and The Pokemon Company International.•Act as primary point-of-contact for over 200 consultants.•Develop ongoing communication cadence with assigned consultants•Execute client specific onboarding/off-boarding and orientation requirements.•Ensure efficiencies and quality of timekeeping, payroll, issue resolution processes. •Respond to and/or escalate all employee relations issues and facilitate unresolved benefits and payroll escalations.•Provide performance feedback and guidance as required. Partner with Recruiting to drive consultant Redeployment programs.•Identify and resolve consultant issues with urgency to reduce impact to project quality or client satisfaction.

Bellevue, Washington, Us

•Schedule onsite interviews, debriefs, and follow-ups by coordinating with candidates, recruiters, hiring managers, and studio members•Drive process improvements by creating task efficiencies and new initiatives to minimize volume and overflow•Build daily and weekly reports to track large volume of functional candidate and new hire data•Responsible for initiating post-offer through first day onboarding for new hires•Process new hire I-9 section 2 forms and submit for verification•Coordinate equipment orders for all new hires

Redmond, Washington, Us

Support business and admin functions for the University Recruiting team. Manage headcount numbers of business groups in partnership with Account Managers.• Coordinate approximately 1000+ college candidates and guide them through the onboarding process.• Facilitate background checks and accurately record results.• Collecting legal documentation and information from visa-dependent hires• Submit relocation requests• Responsible for onboarding deferred visa-dependent university hires to international subsidiaries.• Efficient creation of Microsoft positions and requisitions.• Update and create offer letters for candidates within SLA.• Maintaining accurate data in internal systems with regards to new hire start dates, compensation, and team assignments.

Redmond, Washington, Us

-Support 3 directors within Real Estate and Facilities-Manages complex set of calendars for directors.-Organizes domestic and international travel .-Manages expense reports.-Plan and execute offsite meetings, workshops, dinners and other special events for the teams and collaborate with others for content. -Purchase Orders-Providing special team support.

Troy, Michigan, Us

• Provide high touch customer service in a time sensitive environment. • HR functions such as employee hiring, on-boarding, off-boarding, benefits and terminations. • Multi-State payroll processing for approximately 200 contracted workers. • Administrative duties including data entry, granting and revoking system access to candidates. • Process payroll on a weekly basis. • Educate contractors on the overview of Populus Group and the details of their assignments. • Conduct quarterly service calls with all contractors. • Identify and resolve contract worker related issues.

Redmond, Washington, Us

(Contract - Populus Group)• Act as the central point of contact for all new hire inquiries during the onboarding process.• Facilitate background checks and accurately record results.• Collecting legal documentation and information from visa-dependent hires while collaborating with LCA to ensure work authorization is acquired.• Coordinate 500+ college candidates and guide them through the onboarding process.• Submit relocation requests and act as a liaison between candidates and company vendor to address inquiries. • Responsible for onboarding all deferred visa-dependent university hires to international subsidiaries.• Efficient creation of Microsoft positions and requisitions. • Update and create offer letters for candidates within SLA. • Maintaining accurate data in internal systems with regards to new hire start dates, compensation, and team assignments.

Tukwila, Wa, Us

● Creating efficient schedules for CPR instructors, sales representatives and maintenance teams.● Conducting interviews for new candidates (responsibilities include phone screenings, in-person interviews, and scheduling).● Facilitating onboarding for new employees by organizing employee orientation paperwork, submitting appropriate documents to accountant, and running background checks.● Collaborate in development and disbursement of newsletters, campaigns, email and direct-mail marketing.● Manage all customer service and billing inquiries via phone and email. Notated every account in detail.●  Point of contact for all vendors. Responsible for opening and maintaining credit lines withsuppliers. Cultivated strong business relationships with vendors.● Update and maintain data integrity across all systems. ● Accounting (Including billing & invoicing for all new and existing customers through ADP.)● Maintain and schedule CPR and first aid courses at a total of 3 locations.● Work closely with accountant to process tax forms.

● Provided technical support for cable internet, television and VOIP (digital home phone) services.● Assisted customers in billing by taking payments, clearly explaining bills, and setting payment arrangements while notating every account in detail.● Securely maintained personal information of customers on a regular basis (credit cards, social security numbers, etc).● Received frequent recognition as a top seller during sales promotions.