Melissa Cerna Email & Phone Number

Milwaukee, Wisconsin, US

• Manages client/consultant relations for Microsoft Game Studios (Minecraft, Xbox Research, Turn 10 Studios, 343 Industries, Forza, and Minecraft), Oxide Interactive, and The Pokemon Company International.
• Act as primary point-of-contact for over 200 consultants.
• Develop ongoing communication cadence with assigned consultants
• Execute client specific onboarding/off-boarding and orientation requirements.
• Ensure efficiencies and quality of timekeeping, payroll, issue resolution processes.
• Respond to and/or escalate all employee relations issues and facilitate unresolved benefits and payroll escalations.

Bellevue, Washington, US

• Schedule onsite interviews, debriefs, and follow-ups by coordinating with candidates, recruiters, hiring managers, and studio members
• Drive process improvements by creating task efficiencies and new initiatives to minimize volume and overflow
• Build daily and weekly reports to track large volume of functional candidate and new hire data
• Responsible for initiating post-offer through first day onboarding for new hires
• Process new hire I-9 section 2 forms and submit for verification
• Coordinate equipment orders for all new hires

Redmond, Washington, US

• Support business and admin functions for the University Recruiting team. Manage headcount numbers of business groups in partnership with Account Managers.
• Coordinate approximately 1000+ college candidates and guide them through the onboarding process.
• Facilitate background checks and accurately record results.
• Collecting legal documentation and information from visa-dependent hires
• Submit relocation requests
• Responsible for onboarding deferred visa-dependent university hires to international subsidiaries.

Redmond, Washington, US

-Support 3 directors within Real Estate and Facilities-Manages complex set of calendars for directors.-Organizes domestic and international travel.-Manages expense reports.-Plan and execute offsite meetings, workshops, dinners and other special events for the teams and collaborate with others for content. -Purchase Orders-Providing special team support.

Troy, Michigan, US

• Provide high touch customer service in a time sensitive environment.
• HR functions such as employee hiring, on-boarding, off-boarding, benefits and terminations.
• Multi-State payroll processing for approximately 200 contracted workers.
• Administrative duties including data entry, granting and revoking system access to candidates.
• Process payroll on a weekly basis.
• Educate contractors on the overview of Populus Group and the details of their assignments.

Redmond, Washington, US

• (Contract - Populus Group)
• Act as the central point of contact for all new hire inquiries during the onboarding process.
• Facilitate background checks and accurately record results.
• Collecting legal documentation and information from visa-dependent hires while collaborating with LCA to ensure work authorization is acquired.
• Coordinate 500+ college candidates and guide them through the onboarding process.
• Submit relocation requests and act as a liaison between candidates and company vendor to address inquiries.

Tukwila, WA, US

• Creating efficient schedules for CPR instructors, sales representatives and maintenance teams.
• Conducting interviews for new candidates (responsibilities include phone screenings, in-person interviews, and scheduling).
• Facilitating onboarding for new employees by organizing employee orientation paperwork, submitting appropriate documents to accountant, and running background checks.
• Collaborate in development and disbursement of newsletters, campaigns, email and direct-mail marketing.
• Manage all customer service and billing inquiries via phone and email. Notated every account in detail.
•  Point of contact for all vendors. Responsible for opening and maintaining credit lines withsuppliers. Cultivated strong business relationships with vendors.

• Provided technical support for cable internet, television and VOIP (digital home phone) services.
• Assisted customers in billing by taking payments, clearly explaining bills, and setting payment arrangements while notating every account in detail.
• Securely maintained personal information of customers on a regular basis (credit cards, social security numbers, etc).
• Received frequent recognition as a top seller during sales promotions.