Melissa Cervantes, Mba Email & Phone Number

Los Angeles, California, United States

• As a Certified Change Practitioner, led efforts to design AIS Organizational Change Management Strategy for the acquisition’s environment, utilizing Sig Sigma and ADKAR methods. Defined project roles and responsibilities in close collaboration with stakeholders, including project scope and objectives to ensure a cross functional understanding amongst project team.• Strategically developed and managed project schedules aligned with Project Management guidelines, facilitating robust monitoring and reporting of performance against plans. This approach maximized accountability and provided management with the necessary flexibility to accomplish 41 Contract Data Requirements List (CDRLs).• Collaborated closely with Veteran Affairs (VA) Acquisition Integration Services (AIS) Government leads to establish and maintain effective communication channels, ensuring seamless coordination and efficient contractor support while maintaining compliance with regulatory requirements.• Conducted comprehensive stakeholder analysis to identify key influencers and their needs, enabling targeted engagement strategies and fostering stronger stakeholder relationships.• Administered in-depth interviews and consultations with AIS acquisition team to gain valuable insights into the customer experience (CX) journey during the Acquisition Lifecycle Framework (ALF). Identified and analyzed pain points within the journey to proactively address customer concerns and improve overall satisfaction.• Assisted with the recruitment of Space Force permanent civilian manpower staffing; analyzed the skills and experience of three candidates required for specific job placement. Consolidated score sheet data for final assessment and ensured recruitment and selection processes are in line with Department of Defense (DoD) human resources best practices.

Chandler, Arizona, United States

• Collaborated with Senior Human Resources business partner; researched and identified expense irregularities, streamlined recognition guidance and procedures for all regional sites, enhanced distribution of vital resources to all Claim Assistance Center (CAC) Fraud Claims Manager Administration.• Trained Fraud & Claims Operations Analyst to assume ongoing, long-term, Fraud Claims Manager processes; assisted in developing work from home Query to enable tracking efficiency and reduce data errors, incorporated return work from home data selections into spreadsheets for future use, standardized all tracking sheets.• Administered CONCUR expense travel reports; initiated, coordinated, executed travel itineraries’, monitored travel costs, audited transaction expenditures, and provided regulatory compliance--Synchronized financial policy into supporting programs and policies for Wells Fargo• Managed day-to-day administrative operations & gatekeeper to Manager of CAC Financial Crimes; Supported 9 sites, assisted, and educated users on authoritative data sources, data services and presentation tools to meet organizational objective--pivotal to the success of all team members. • Conducted physical security measurements; performed badge requisitions, off-boarded team member, reconciled Info Sys & personnel systems access--ensured company compliance and smooth transition. • Onboarded team members, reviewed and verified I-9 forms, ordered IT equipment and processed systems access validations.

San Angelo, Texas Area

• Developed, implemented, evaluated, and tested internal processes for maintaining and sustaining audit readiness and operational effectiveness within the 17th Training Wing IAW FIP/FIAR guidance.• Managed and performed audit on 5-unit exercise inspection programs via internal Air Force database. Accessed 52 inspection items, identified, and reconciled 15 deficiencies.• Implemented and maintained an efficient timecard tracking system for civilian employees within the Department of Defense, ensuring accurate recording and reporting of work hours, leave, and overtime in compliance with government regulations and policies. • Oversaw and streamlined organizational communication processes, including correspondence preparation, distribution, suspense tracking, workflow management, and electronic mail handling, ensuring adherence to style and format standards.

Yokota Japan

• Analyzed cost versus budget in the development of strategies to improve long-term performance. Drafted, executed $2.3K funding documents for 7 airlines, directed quality assurance and enforced primary carrier usage ensured oversight for $2.4M transportation funds.• Administered Government Travel Card program; performed annual audits for 28 accounts. Identified and reported 4 overdue accounts within 120 days. Enforced Joint Travel Regulation practices, eliminated re-occurrences, and reconciled $3.4K debts.• Managed Air Force Central Command’s (AFCENT's) 2nd largest mail distribution hub; Led a team of 5, dispatched 4.2M lbs in 6 months--supported 10 Forward Operating Bases in 6 countries.• Processed 2.3K payment funding documents for 7 international airlines; exercised strict oversight over $2.4M in transportation funds, directed Quality Assurance (QA) measures to maintain high standards and compliance in the payment processing workflow, meticulously reviewing documentation, and enforcing primary carrier usage policies.• Supervised, managed five military and six local Japanese nationals; processes 3M lbs of mail annually; provided Air Mail services to 104K United States Forces Japan personnel.

Moody Afb

• Managed comprehensive congressionally approved $750K budget. Prioritized and aligned the departments $422M resources, established & tracked key performance indicators with a cost-conscious team; guided collaborative efforts ensuring fiscal accountability & compliance and increased standard annual budget $1.9M. • Constructed logistical cost analysis and executed $210K for two military exercise operations. Secured movement of 95 personnel and 70.4 tons of equipment assets valued at $90M.• Developed and implemented streamlined reporting processes, optimizing the efficiency and accuracy of financial data compilation and analysis. Ensured timely delivery of financial packages, supporting effective decision-making and facilitating proactive management of financial performance.• Reviewed and authorized government purchase card transactions across three cards, facilitating efficient and compliant procurement processes for a total expenditure of $95K in FY14. Conducted thorough analysis and closeout procedures to ensure accurate financial reporting and adherence to budgetary guidelines

Macdill Afb Tampa Fl

• Managed and prepared estimates for resources, reviewed resource requirements and integrated to operating budget, developed obligations and expense targets, recommended efficiencies and advised director and senior management of potential issues, ensuring branch expenditures were kept within budget. Synchronizes financial policy into supporting programs and policies for Special Operations Command Central.• Provided budgetary justification to 60 staff members within the Finance and Contracting department. Revamped unit's Government Purchase Card process, developed approval process, enabled oversight of product procurements; standardized purchase requirements for 8 directorates and saved 180 man-hours annually.• Inspected budget program, analyzed 7 years consisting of 37 tri-annual open contracts, coordinated with vendors, and closed remaining obligations. Redirected $2.4M and applied toward critical requirements.• Ensured accurate documentation records to support the commitments and obligations which included reconciling and validating unliquidated obligations, Military Interdepartmental Purchase Requests (MIPR) and Miscellaneous Obligation/Reimbursement Document (MORD) validations, Tri-Annual Review (TAR), analysis of expiring and cancelling year funds, year-end contingent liability, prior year and cancelling year budgets, and budget execution.• Initiated and drafted body armor contract and ensured compliance with internal control procedures. Procured $285K lifesaving personal protective equipment for area of responsibility operations, safeguarded equipment and 203 Special Operation Forces warfighters.

Davis-Monthan Afb Az

• Spearheaded communication, logistical, finance, and human resource support for over 200 missions, encompassing diverse operational environments. Successfully provided vital assistance to 20+ operations and facilitated the smooth execution of 2 regional Joint Chief of Staff tactical exercises, contributing to the achievement of strategic objectives and mission success.• Collaborated with key stakeholders to develop robust risk mitigation strategies and contingency plans, ensuring operational continuity, and minimizing potential disruptions throughout the movement of personnel and equipment. Delivered timely and cost-effective solutions while prioritizing safety and security protocols.• Demonstrated expertise in managing a wide range of classified and unclassified official records and publications, ensuring strict adherence to security protocols, and maintaining the integrity and confidentiality of sensitive information.• Oversaw budget portfolio of service and equipment contracts valued at $3M. Collaborated seamlessly with DoD agencies, vendors, and customers to obtain quotes, prepare purchase orders, and ensure the timely and accurate delivery of assets while adhering to budgetary constraints.• Processed over 150 Theater Country Clearances and 50 Travel orders; facilitated agent deployments to high-threat areas in Latin America to support COC0M's strategic engagement plan; sustained effort precluded adverse mission impact.• Expert liaison in securing a remarkable 165% increase ($38K to $101K) in the unit's Operations and Maintenance (O&M) budget, through proactive engagement with 12 AF Financial Manager. Successfully advocated for the necessary resources, demonstrating a comprehensive understanding of the unit's operational needs and the strategic value of the proposed budget increase.

Master Of Business Administration (Mba), Management Information Systems, General, 3.6 Gpa

Associate'S Degree, Information Management

Bachelor Of Applied Science (Basc), Criminal Justice Administration

Diploma, General Studies