Melissa Christopherson, Mba Email & Phone Number

Mason City, IA, US

Chicago, IL, US

San Francisco, California, US

• Calculated, analyzed, evaluated, and made independent decisions on credit, income, assets, and risk to determine the income or probability of repayment for loan requests.
• Examined financial documents, credit histories, income reports, and other data to make accurate loan judgments.
• Studied applicant profiles and credit histories while identifying loan approval contingencies to deliver efficient pricing initiatives.
• Recognized and swiftly addressed complicated customer and loan issues that could have a detrimental impact on operations management and business strategy.

San Francisco, California, US

• Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes and refinancing of End of Draw/End of Term Home Equity accounts.
• Provided quality loan processing by examining files for conformity to underwriting guidelines. o Supported other operational teams with financial transactions and account maintenance.
• Worked with customers via telephone to answer questions, process transactions, and resolve issues.

San Francisco, California, US

• Assisted the Make-it Happen Committee with enabling networking and team-building events.
• Negotiated arrangements to manage defaults, payment plans, or full remittance of the balance owed.
• Assessed individual situations and developed effective and appropriate resolutions.

Mclean, VA, US

• Reviewed and validated details of loan applications and closing documentation.
• Completed day-to-day tasks accurately & efficiently, demonstrating success working under pressure in a fast-paced environment.
• Assisted in training new hire contractors on duties and responsibilities.
• Assisted in running Macro to deliver loans to mail team manager for distribution.

• Trained new employees on how to complete medical record duties.
• Solved critical issue with doctor’s orders not getting signed, saving the company hundreds of thousands of dollars.
• Collaborated with nurses and other data specialists to ensure 60-day recertification reviews were completed in a timely manner while ensuring accuracy.
• Ensured medical records department documents were handled appropriately and put away in a timely manner.

• Coordinated 2 editions of the Art of Learning event. o Gathered volunteers and assigned locations of duty.  Assessed need and reassigned volunteers to different areas as needed.
• Collaborated with K-3rd grade teachers on students’ reading abilities, to identify lagging skills and correct weaknesses.
• Motivated 45+ children towards improving their reading abilities, which had the additional benefit of building self-confidence and reduce fear of failure.
• Coached and mentored junior tutors on successful intervention strategies and time management.

Master Of Business Administration - Mba

Bachelor’S Degree, English Language And Literature, General

Associate Of Arts Degree, Liberal Arts And Sciences/Liberal Studies