Primary responsibility to manage, develop and implement a variety of employee benefit and wellness programs that strengthen the University’s commitment to building trusting employee relationships.Communicate and execute superior customer service to university employees by engaging directly with employees to understand and access benefit programs and services. Provide support to carry out the mission, vision and values of the University and contributes to the planning and advancement of strategic and operational HR goals intended to enhance the institutional culture.Administer employee retirement programs in partnership with the Massachusetts State Employee Retirement System (MSERS) and the Massachusetts Department of Higher Education (ORP).Provide leadership for employee group insurance programs and the annual enrollment event in partnership with the Massachusetts Group Insurance Commission.Administer other benefit programs such as Flexible Spending Accounts (FSA) and 403(b) and 457(b) voluntary retirement saving plans and oversee employee dental and vision programs.Ensure the management of Leaves of Absences in accordance with federal (FMLA), state (PFML) and Collective Bargaining Agreement provisions.Responsible for case management of workers’ compensation claims with the Massachusetts Human Resource Division.Partner with employees to support employment change management via reallocations and separations. Provide operational/data support for the Annual Employee Recognition Breakfast and Staff Emeritus Award Program and lead efforts to enhance and recognize employee contributions and achievements.Conduct new employee orientations.Conduct employee retention and exit interviews and analyze, report, and address findings.Provide support for the annual College and University Professional Association (CUPA) salary surveys.Draws on research, information and best practices to ensure regulation compliance and program efficiency.

Responsible for benefits administration and communications related to health, dental, life insurance, long term disability, flexible spending accounts, retirement options, 403b and 457 supplemental retirement saving plans, EAP, and vision.Lead administrator of leaves of absence in accordance with state and federal law, workers compensation, and collective bargaining agreements. Work with employees to ensure they understand notices and requirements and navigating available benefits related to leaves. Manages sick leave bank benefits, membership, and validates use.Provides direct support of retiring employees for planning, benefit decisions, medicare, deferred compensation, and filing with the state retirement board for a smooth transition into retirement.Responsible for daily processing of enrollment, changes, deductions, and termination of university benefits using Human Resources Compensation Management System (HRCMS) and Massachusetts Group Insurance Commission (MAGIC) state systems. New hire orientation and onboarding, web site content management, report distribution, and telework program coordination. Workers compensation reporting, open enrollment processing, and forms creation. Commonwealth Information Warehouse (CIW) data reporting and analysis using Microsoft Access and Excel.

Management of payroll staff and processing of all HR job actions and bi-weekly payroll for 1200+ employees with an annual payroll of 65 million. HR/Payroll regulation and collective bargaining agreement compliance, reconciliation and auditing, time and attendance, leave tracking, reporting, data integrity and analysis. Development of payroll policy and procedures in response to changing rules and benefits. Support needs of Human Resources as it relates to employment actions, leave administration, and systems data management. Ensure data flow to Finance is clean and accurate for budget and accounting needs.

Assist and provide support in the processing and maintenance of HR/CMS Payroll for 1500+ union and contracted employees. Process weekly attendance records. Produce tailored payroll reports using Microsoft Access and Excel to extract data from payroll related systems. Provide backup support to Payroll Manager. Conduct internal audits.

Process bi-weekly time & attendance data and payroll for 190 union & non-union employees. Provide accounting support to Comptroller to include daily cash receipts, reconciliations, labor allocations, journal entries, reporting, and special projects. Serve as IT backup for user support on Citrix server based systems.

Responsible for the daily HR, Payroll, Finance, Purchasing, and Web/Intranet activities of a 4 mil, for profit mental health clinic with 2 locations and 100+ employees.

Hired as Accounting Assistant and quickly promoted to Business Operations Assistant. Managed all back office operations in direct support of owner who served as HR Director & CFO consultant for growing client base. Provided HR, Bookkeeping, Payroll, and Policy Development services for clients on a daily, project, or as needed basis.

Provided executive level support to owner/insurance broker for group employee benefits plans and services. Processed census data and prepared detailed plan comparisons for new and renewing customers along with daily support of customer requests pertaining to employee health and welfare plan benefits, enrollments, and compliance.

Hired as Delivery Program Manager as postal relations liaison for direct mail marketing production facility. Within 6 months, promoted to Regional Logistics Manager responsible for the overall operation of receiving, material control, and shipping activities in coordination with and support of the production facility.

Graduated from basic training as Honor Graduate and within 10 years, promoted from Airman Basic (entry level) to TSgt (middle management). Served in Air Terminal Operations Center overseeing the successful movement of troops and cargo via military air transport. Duties included Unit Readiness and Distance Learning Program Manager, Training NCO and Crew Chief, and Passenger Service NCOIC. Activated and deployed to Middle East after “9/11” in support of Operation Enduring Freedom.

Originally hired as A/R clerk for single back office bank processing center. Promoted to Production Analyst serving as sole point of contact between 12 internal processing centers and outsource provider ensuring shared communications, production problem resolution, distribution of daily progress reports, and A/R - A/P coordination and processing.