Melissa Crow Email & Phone Number

United States

Adapted and evolved global operating model to meet unique needs of the North America business unit. Provided solutioning teams with technical expertise to identify optimal project team configuration. Managed allocation, utilization, and strategic planning for growth. Drove engagement and creation of opportunities for continuous development. Enabled all sources of talent supply - acquisition, training, cross-skilling and upskilling.

Boynton Beach, Fl

Business operations management, strategic growth planning, implementing and training all delivery teams on agile best practices, process improvement and standardization, resource planning and allocation, and mentoring new managers

Developed and mentored a team of product owners, implemented and trained all delivery teams on agile best practices, strategic planning, business process improvement and standardization, resource planning and allocation, and mentored new managers across the organization.

Directed product management operations for online print services. Defined product strategy and roadmap in support of company's overall goals. Delivered +$10 million in incremental annual revenue for the category. Aligned business stakeholder goals with customer needs. Collaborated with architects and functional managers to define technical requirements. Coached and mentored 4 agile development teams and 6 agile business teams (Scrum, Kanban, Scrumban). Built a strong network of product manager, analysts, usability architects, developers, and strategic vendor partners.

Directed product operations (data development, reporting, quality assurance, data configuration,customer service, resource allocation, release management) for numerous enterprise level real estate application platforms including remax.com, era.com, and homes.com. Aligned business stakeholder goals with customer needs. Identified areas for growth and supporting target strategies. Affected positive change through continuous improvement - promoted transition to agile development and overcame objections with logical solutions. Developed strong functional managers and individual contributors.

Boca Raton, Fl

Identified and wrote business requirements and test cases for database development projects. Worked closely with sales, marketing, and other business units to ensure systems met user needs. Subject matter expert of the competition as it related to data content, coverage, and currency. Worked with market leaders to ascertain current needs of the business and the competitive landscape as they relate to data. Maintained data currency and consistency of legacy and Oracle databases using a variety of extraction, transformation, and load tools. Assisted with design, programming, and implementation of new data elements. Implemented process improvement and semi-automation of reporting.