Melissa Eckmann Email & Phone Number

Shorewood, Wi

In this role, I get to work at the administrative office for a nonprofit company who provides quality child care for multiple locations and schools in and around the North Shore of Milwaukee. As a team member I provide:• Human Resources: Create and manage physical and electronic employee files, complete background checks, work with employees on new hire paperwork, and enter and distribute payroll.• Customer Service: Assist families with questions about programs, changing schedules, billing, and electronic registration. I manage customers physical and electronic files.• Creating and Distributing of Reports/Documents: Procure reports to evaluate information as well as assist administration in decisions about registrations and programs. Then I create and distribute documents for all programs.• Billing: Enter billing information electronically • General Office: Answer phones, manage office supplies, distribute mail and packages, copy and fax documents, manage calendars, and create and distribute posters/flyers. Daily use of Microsoft Office software (Word, Excel, Outlook).*** One of my greatest accomplishments at this position is that I have positively transformed customer relationships.

* After I transferred out of Social Work, I decided to work in temporary office support roles to figure out which career direction I wanted to go.• Children’s Hospital of Wisconsin – 1 month in Purchasing Department - Improved management of PO process and database by 30%• Daily Direct/Haul Bikes – 8-months in HR/Compliance Department - Improved department functionality and DOT compliance by approximately 85% - Recruiting, interviewing, & managed on-boarding and training for new hires• MPS Central Office – 1 month in Office of Accountability/Efficiency - Reviewed budget report accuracy and entered MPS Employment Contracts• Champion Windows – 6 months in Customer Advocate/Administrative Assistant - Created CRM that improved customer service and communication by 90% - Marketed/Promoted products daily and at tradeshows• Wallner Builders – 1 month in Design Facilitating for General Contractor - Managed client communication/participated in sales appointments - Created large detailed manuals• Paper Machinery Company – 4 months in Reception/Personal Executive Assistant - Managed client communication and assisted Owner/CEO

United States

(Part-time position)• Gather information to procure quotes or get services and marketed business services• Organize company client files, calendar of charter and bus trips, and operate dispatch• Train new staff on appropriate procedures, etiquette, and computer software• Collaborate with Administration to solve customer/employee issues

I coordinated care for juvenile adolescents and their families with the goal of keeping the child and the families together in their own communities. I served as an advocate for the child and family in the schools, court rooms, and community facilities. I also referred the families to mental health services, mentors, job coaches, and community programming. With all of the care provided I helped create a "team" of people that would come together to help create a "Plan of Care" that would address the needs of the child and family.

Ms, Educational Psychology

Received my Masters Degree in Educational Psychology

Bs, Psychology And Human Development

Received my Bachelors in Psychology and Human Development