Melissa Jones Email & Phone Number

San Francisco Bay Area

Directed and managed a locations development sales team in building, forecasting, and executing multiple real estate channels for automated kiosk locations – while simultaneously responsible for relationship/account management within all contracted locations (750+ malls, 40+ resorts, and 65+ airports). Brand partners include Amazon, Benefit Cosmetics, Best Buy, CVS, Disney, Dollar Shave Club, Pokémon, Proactiv, Stance, and UNIQLO.

Accountable for operational flow, client acquisition, relationship management, profit growth, and monitoring client service satisfaction. Clients / Brands included Advance Auto, Bissell, Costco, CVS, Coty, Clorox, Cricket, Dollar General, Diageo, Godiva, Giant Stores, Giant Eagle, Kashi, Kroger, L’Oreal, Maybelline, Proctor and Gamble, Nestle, and more.

Led and managed the planning and execution of retail kiosk installation processes related to the coordination of property operations, third-party logistical teams, and local field technicians.

- Managed day-to-day operations for emerging Outlet brand with annual sales volume of $140m.- Led process improvement initiatives to achieve operational efficiencies and control costs. - Provided training, direction and development to direct reports to meet on target or above performance ratings to achieve overall company goals and objectives

- Identified and created operational procedures to improve store processes, with an emphasis on merchandise handling and logistics/supply chain.

- Supported the development of Gap’s customer service culture by creating customer friendly processes that were simple and easy to understand and execute.- Optimized the use of technology to ensure customer service is provided when and where it was needed.- Supported the training and resources necessary to improve throughput at the registers, fitting room and sales floor.- Analyzed and acted upon customer satisfaction measurement programs to identify opportunities and develop solutions.

- Represented Gap brand on cross-divisional technology and general operations initiatives.- Analyzed store trends and developed strategies to improve store productivity, performance and profitability.

- Acted as second level resource to line analysts who provided support to field personnel and interpreted, evaluated, and resolved all issues pertaining to in-store technology, and division specific policies and procedures.