Melissa F. Email & Phone Number

East Palatka, Fl, Us

United States

•. Provided exceptional customer support by responding to inquiries via phone, chat, and email, ensuring timely resolution of issues. • Assisted customers with account management, order tracking, and troubleshooting product-related concerns. • Demonstrated strong problem-solving skills to address customer complaints and escalated complex cases to appropriate teams when necessary. • Delivered accurate information about HSN policies, services, and promotions while maintaining a professional and friendly demeanor. • Achieved key performance metrics, including customer satisfaction (CSAT), first-contact resolution, and response time. • Utilized internal tools and systems to document interactions and ensure seamless communication across teams. • Adapted to dynamic workflows and company updates, ensuring compliance with quality standards and customer service protocols

United States

• Created customized travel itineraries for clients, including airline transportation, hotel stays, and event tickets.• Managed client payments and post-travel follow-ups to ensure satisfaction.• Developed strong communication and negotiation skills to meet client needs effectively.

United States

• Assisted dentist with chair side 4 handed dentistry, ensuring patient comfort and efficient procedures.• Educated patients on before and after care, promoting oral health awareness and compliance.• Utilized Eaglesoft software for patient records, maintaining accurate and organized documentation.

Cortland, New York, United States

• Acquired radiographs for dentist review and sterilized instruments between patients at Elite Dental and Dentures.• Educated patients on pre and post-procedure care, ensuring their comfort and understanding.• Implemented Covid-19 safety protocols to protect patients and staff during the pandemic.

Cortland, New York, United States

• Managed a memory care community, overseeing staff scheduling, hiring, and coordination of resident care needs.• Provided families with information on loved ones' diseases and treatment options, while assisting staff with daily living activities and medication administration.• Organized and created daily activity events for residents.

Ithaca, New York, United States

• Administered medications, assisted with activities of daily living, and provided end-of-life care for residents at Senior Brookdale Living Inc.• Promoted to Resident Care Coordinator, overseeing care plans for individual residents and assessing potential future residents.• Traveled to assess possible future residents and assisted aides with resident care as needed.

Certificate, Business Administration And Management, General, 4.0

Certificate, Travel Agent Certification, 100

Certificate, Licensed Practical/Vocational Nurse Training, 3.75

High School Diploma, General Studies, 3.50

Activities and Societies: Marching Band, Cheerleading, Data Entry Competitions, Softball, Volleyball

Certificate, Travel