Melissa Fusco Email & Phone Number

Greater Chicago Area

Greater Chicago Area

Chicago, Illinois, United States

Empowerment style leadership that encourages creativity for high level achievement providing growth opportunities guiding others from initiation to execution of revenue producing projects. Manage executives and managers including goal setting, accountability to project deadlines through KPIs as well as in project initiatives and career development.

Northwest Chicagoland

Served as the Designated Managing Broker for three Chicagoland offices providing individual and group sales coaching yielding an average of 40% year over year sales volume growth for three consecutive years. Participated in organic and attraction style recruiting to successfully build and grow my territory. Acted as a team leader for other managers on my team including consistent directive to other regions for consistency and efficiency.

Global

Provided consulting services for AdviseHR Projects, specifically responsible for the delivery of the Knowledge Base (KB) product including content authoring, translation services, technical and strategic solution support at multiple levels of management for P&G, BMS, Rhodia, Nestle, Fidelity, Nicor, Allstate and more.Calculated and provided costing for all KB project management to IBM sales teams for client launch as well as costs in continued maintenance.Reconciled large project budgets for all external client projects.Developed, managed and reconciled costs for small and large project budgets from $30K to $1.5M.Delivered user friendly and effective tiered content solutions utilizing best practice tagging methodology, taxonomy and searchability within Cloud technology (Zendesk).Hosted due diligence sessions, provided directive for transition activities to client leadership, created and delivered training modules for subject matter experts and provided steady state plan for maintenance.Created training collateral and provided training to client teams based on best practice consulting solutions.Effectively managed international teams and client relationships in the United States, The Philippines, India, Costa Rica, France and England.Facilitated due diligence sessions with external client resources in order to assess specific needs in transformation.Managed detailed project plans and consistently met and exceeded projected goals.Assisted in strategy to promote efficiency and optimization for outsourced e-HR solutions with existing company portals.Converted legal benefit and Summary Plan Description (SPD) documents into conversational text.Identified root cause of issues in the help desk environment, performed business and statistical analysis and implemented performance management solutions.Served as ISO9001 representative and created a system to maintain all outsourced supplier information, including job assessments and requisitions for compliance.

Bachelor Of Arts (Ba), Psychology

Activities and Societies: Captain of the Ole Miss Rebelette Official Dance Team part of Ole Miss Athletics as well as the Pride.

Master Of Arts - Ma, Industrial And Organizational Psychology

Activities and Societies: Chicago Industrial/Organizational Psychologists Editor of Newsletter 2003 Society for Industrial/Organizational.