Melissa Hansen Email & Phone Number

Troy, Missouri, United States

Troy, Missouri

Responsible for developing contracted business accounts online presence specifically writing, editing and proofreading site content while collaborating with management to maintain site standards regarding new development. Responsible for crafting insightful, accurate social content, email newsletters, and online outreach campaigns. Maintaining a focus on curating, editing, tagging and aggregating content to publish and distribute. Resourceful in engaging and growing audiences on accounts social media platforms. • Execute a social media program and content calendar to stimulate traffic, brand awareness and develop brand loyalty.• Monitor fans and follower communication and respond in a helpful, brand-positive manner.• Develop “in-the-moment” content to compliment pre-planned content.• Oversee design of social pages (i.e.: Facebook timeline cover, profile pic, thumbnails, blog, etc.).• Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action.• Develop editorial content for social channels that include Facebook, Twitter, LinkedIn, YouTube, Google+, Pinterest, Tumblr, Instagram, and Snapchat. • Execute both organic and paid strategies for social media using Facebook, Twitter, LinkedIn, You Tube and other platforms. Analyze performance of social content on a weekly basis and continuously optimize the calendar regularly.

O'Fallon,Mo

Business Office Manager responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. • Communicate with customers, technicians, dispatchers, and sales representatives to determine service and scheduling needs of the customers to coordinate technicians according to customer requests, determine schedules, assign technician workloads, dispatch workers to the job, and update service information within the dispatch system. • Maintained all new construction billings, payments, new homeowner’s equipment warranty registrations. Work directly with new home builders for accurate account information.• Manage new employee recruiting, hire forms, applications, new hire and random union drug testing, changes and terminations, union new hire reporting and, employee records. Collect all payrolls including time entry, processing approved payroll, process employee benefit deductions, and weekly/monthly payroll reporting.• Manage accounts receivable and billings and all deposits of customer payments received, including petty cash and purchasing card administration/reconciliation. Entered and maintained all accounts payable including processing AP invoices, reconciling payments, and monitor insurance certificates for subcontractors, set up new vendors and customers in database.• Directly support ownership: implement ways to streamline processes and procedures, maintained a documented system of accounting policies and procedures, coordinate office operations and accounting matters with staff members and departments. Assign and monitor clerical, administrative responsibilities to enable successful task performance. Oversee adherence to office policies and procedures.

Defiance, Missouri

Executive Assistant to the owner and co-owner of landscape division. Managed daily administrative operations of landscape division office. Provided administrative support to include management of calendars and scheduling; preparation of correspondence, communication and coordination with other personnel. • Developed and implemented landscape division procedures and policies for department efficiency and standardization.• Manage, qualify and distribute all incoming landscape leads via phone, email and company website acquisition to landscape designers. • Assist in project estimating, job costing and material specifications for completed designs.• Maintain accuracy and secure all contracts and deposit payments for sold landscape installations.• Maintain tracking logs of all sales and scheduling calendars for landscape installation projects for management and operations division. • Assist in all phases of plan development, project measurements, design, layouts and presentation. • Assist senior designers’ in client management and client satisfaction.• Coordinate scheduling between the Owners’ and the Operations Manager to ensure timely resolution of critical issues and other matters; facilitate the resolution of pending issues and requests from customers, ensuring that priority matters are brought to the attention of the Owner and Operations Manager for immediate attention.

Saint Peters, Missouri

Sales Assistant to the Sales Manager for the commercial lawn care department. Managed all daily operation of commercial sales department. Assist commercial manager to solicit additional services to current customer base. • Manage all commercial client accounts AR/AP invoicing and payments.• Maintain accuracy of all sub-contractor accounts and statements.• Coordinate all pre and post-sale details to production department for application accuracy and customer satisfaction. • Interview, train and supervise commercial solicitor and customer service representatives. • Facilitate commercial customer service payments, billing issues and bad debt collection.• Prepare all weekly sales and financial reports for commercial department and submission to regional manager for weekly review. • Coordinate communications between sales manager, technicians and production department for scheduling timely applications for commercial properties.

Irving, Tx

Managed a multitude of tasks contributing to the daily operations of company. Process and maintain all sales contracts and employee administration files. Responsible for wide range of customer service functions.• Coordinated with and supported out of state sales staff.• Reconciled and resolved customer complaints, disputes and scheduling conflicts.• Completed all monthly reporting and contract submission to DISH corporate for reimbursement of installation payments.• Processed and submitted all payroll for installation technicians and office staff weekly to main office.• Performed service call issue resolution via phone and internet for in field technicians. • Maintained multiple E*Connect grids updating job statuses hourly.• Responsible for maintaining inventory control, product orders, and production scheduling.• Designed excel spreadsheets and standardized forms for use by all departments.

Exeter, Ca

Managed time sensitive and fast paced dispatch department. Developed and implemented new dispatch system for existing propane delivery department to optimize production resources and increase efficiency. • Revised all existing routes and drivers to make product deliveries more cost efficient and customer friendly. • Created a new procedural system for emergency and after hour deliveries.• Trained customer service representatives map programming to assist in scheduling call in customers.• Scheduled all delivery drivers daily, submitted all safety logs and verified payroll sheets weekly. • Enhanced department communications to reduce production and billing errors.• Handle customer requests and orders, via internet, phone and fax, enter into system; and create billing for customers.• Eliminated significant past due invoice backlog, improved procedures, and rebuilt customer relations.

Porterville, Ca

Direct the daily operation of a high volume retail store and coordinate activities to increase sales volume. Managed staff of 15 in the area of sales and customer service, cash management, budgeting, sales forecasting, employee relations, merchandising, promotions and security. • Effectively recommended new corporate promotional strategies to targeted customers to increase annual revenue sales goals. Increased revenues with attention on customer service, excellent merchandising, and teamwork.• Selection, development, motivation, time management and discipline of sales staff in all aspects of sales execution and promotional sales events. • Scheduled and conducted all management and employee team meetings for sales motivation, area assignments and accountability. Trained staff in selling through increased product knowledge and product pairings. • Executed master sales floor plans weekly per corporate specifications and maintained store appearance. • Managed petty cash accounts, till cash, processed bank deposits, and handled expense tracking and reports.

Saint Charles, Mo

Scheduled and ensured all installations are assigned and completed daily to maintain mandatory completion percentage daily. Assist customers and technicians with technical issues and ensure installations and service calls are scheduled according to priority. Supervise all Dispatch I employees for accuracy and efficiency. • Handle customer requests and orders, via internet, phone and fax, enter into system; and create billing for customers.• Coordinate communications between sales department and installation department for scheduling timely installations for customers. • Reconciled and resolved customer complaints, disputes and scheduling conflicts.• Maintained multiple E*Connect grids updating job statuses hourly.• Assign overflow installations to sub-contractors daily via email and fax. • Manage dispatch grid for LSC Area to include St. Charles, Columbia, Rolla and St. Louis, Missouri.• Performed daily office duties such as filing, typing, data processing, and answering multi phone lines.