Melissa Gill Email & Phone Number

Deep understanding of Agile philosophy and methodologies, (Scrum, Kanban, TDD, Lean, XP, etc.) with the ability to support and educate teams in Agile transitions and process tailoring, resulting in truly being Agile, not just doing AgileCreate User Stories with clear and detailed acceptance criteria, business value, and user needsCollaborative work style.

Downers Grove, IL / Tacoma, WA

Understand client expectations, requirements, and the business value they expect.Facilitate requirements-gathering workshops with clients.Construct high-level product epics and features. Incorporate Agile experience navigating the SDLC and pull from experience using Scrum, Lean, Kanban, TDD and/or XP to ensure success.Develop features into user stories.

Tacoma, WA

• Successfully managed over 60 website development projects, of varying scope and complexity.
• Project industries include construction, industrial, insurance, dentistry, municipal, and fashion/beauty, to develop communication and marketing tools, online learning, community/citizen outreach, and continuing.
• Collaboration with and capacity management of over 30 full time resources.
• Demonstrated ability to control scope, manage client expectations, and deliver on DNE budget and timeline constraints, on both one-time, and ongoing annual projects with budgets scaling from $2,000 to $250,000+.
• Managed scope, budget, timeline, requirements, risks/mitigation plans, documentation and resource assignments.
• Created and negotiated contracts for new and existing client projects, including development of Statement of Work and Project Plan/Charter documentation.

Tacoma, WA

Recruit and train volunteers for political outreach, phone banks, and visibility events. Manually managed voter data, built targeted call lists, organized data entry, and implemented matchback data. Mentored high school interns, and archived campaign plan, accomplishments, and data for future school campaigns. Worked with supportive organizations and.

Built and maintained relationships with an active base of over 200 local volunteers, elected officials, community leaders, organizational partners and other stakeholders.Met and exceeded goals to place 200 recruitment calls and schedule 10 volunteer shifts per work day.Planned and executed voter contact actions: canvasses, phone banking, and.

Performed all QA duties related to specific software components: created detailed test plans, wrote and executed extensive test cases, instructed junior staff, and created and maintained internal documents.Demonstrated attention to detail, frequent multi-tasking, good time management and communication skills, strong familiarity with computer technology, as.

Received inbound calls to diagnose and troubleshoot technical problems as well as provide intensive one-on-one training to new accounts on e-commerce website management and technology.Utilized multi-line inbound phone system, strong communication skills, and technical knowledge.

Duties included daily accuracy counts, inventory receipt, stocking, returns, and inventory database management.Handled in-store and telephone customer interaction, including product hardware, software, and accessory support and sales, with a heavy focus on customer service and building customer relationships.Needed attention to detail, quick and accurate.

Duties included graphic design, creation of advertising copy, purchase order creation, processing and status, Accounts Payable/Receivable, website management, sales, building client relationships, and all other administrative functions.Developed flexibility, problem-solving skills, initiative, and time-management.