Melissa Gill Email & Phone Number

Tacoma, Wa, Us

Deep understanding of Agile philosophy and methodologies, (Scrum, Kanban, TDD, Lean, XP, etc.) with the ability to support and educate teams in Agile transitions and process tailoring, resulting in truly being Agile, not just doing AgileCreate User Stories with clear and detailed acceptance criteria, business value, and user needsCollaborative work style with teams to ensure features are well-understood and accurately implemented, serving as the subject matter expert for my product and its users, features, functionality, and capabilitiesDesign and facilitate workshops for user research, product feedback, requirements gathering, and product demonstrationAbility to clearly communicate complex information in audience-appropriate ways to a wide range of stakeholders, from business leaders to technical teams, so that technical capabilities and limitations, product features, business value, user needs, risks, and key decisions are well-understoodBacklog & roadmap management, release management and planning, and project status tracking and reporting, including resource forecasting, budget, timeline, deliverables, risks, and blockersCreate product documentation, specification, presentation, and communication artifacts as needed for delivery and development under design controls within a QMSResource capacity management within and across teams and projectsPerform regular functional and acceptance testing, including creation of test strategy and plans, test case development for QA and UAT, and verification plans and protocols under a QMSDefect review, triage, and prioritization, with a clear and transparent process, allowing for effective balance between team focus, production defect resolution, value delivery, and technical debtFacilitate Agile Scrum ceremonies (Refinement, Planning, Standup, Demo, Retrospective, and Risk Analysis)Implement, integrate, and administer Jira and Confluence systems for ALM/PLM and eQMS, and educate team members on use

Downers Grove, Il / Tacoma, Wa

Understand client expectations, requirements, and the business value they expect.Facilitate requirements-gathering workshops with clients.Construct high-level product epics and features. Incorporate Agile experience navigating the SDLC and pull from experience using Scrum, Lean, Kanban, TDD and/or XP to ensure success.Develop features into user stories granular enough for a sprint and convey the goals and vision for each sprint.Craft and manage a product backlog that clearly articulates all aspects of the user requirements and define well-formed acceptance criteria.Work with the team to estimate effort to deliver client requirements and help create proposal/business development artifacts.Coordinate communication between development teams and client stakeholders regarding goals, requirements and business needs.Collaborate with the development team to define, design, accept and adapt features; ensure each iteration delivers expected result.Lead Agile ceremonies with distributed design and development teams.Define and manage release plans.Deliver product demonstrations and presentations to clients.Be the primary resource for questions about the details of the projects through interaction with internal resources, clients, and stakeholders.Manage scope and client priorities.Address and resolve issues and blockers.Manage project priorities, project plans, schedules, and budgets.

Tacoma, Wa

• Successfully managed over 60 website development projects, of varying scope and complexity.• Project industries include construction, industrial, insurance, dentistry, municipal, and fashion/beauty, to develop communication and marketing tools, online learning, community/citizen outreach, and continuing education programs.• Collaboration with and capacity management of over 30 full time resources.• Demonstrated ability to control scope, manage client expectations, and deliver on DNE budget and timeline constraints, on both one-time, and ongoing annual projects with budgets scaling from $2,000 to $250,000+.• Managed scope, budget, timeline, requirements, risks/mitigation plans, documentation and resource assignments.• Created and negotiated contracts for new and existing client projects, including development of Statement of Work and Project Plan/Charter documentation.• Implemented Project Tracking and Management software, JIRA, Confluence, Harvest, Tempo, and HipChat across the organization to improve collaboration, communication, information archive, information sharing and efficiency.• Collected and analyzed project data for status reports, budget development, and to inform performance metrics.• Created and improved organizational workflows throughout project lifecycle; sales lead intake, introduction of Agile processes, optimizing project milestones, and implementation of daily standups and project retrospectives.• Served as primary point of contact for both internal and external stakeholders through each project.• Created resources and trained staff on processes, systems, project management principles, and agile methodology.• Scheduled and facilitated client and internal meetings, to communicate work, budget, and timeline status information.

Tacoma, Wa

Recruit and train volunteers for political outreach, phone banks, and visibility events. Manually managed voter data, built targeted call lists, organized data entry, and implemented matchback data. Mentored high school interns, and archived campaign plan, accomplishments, and data for future school campaigns. Worked with supportive organizations and school employees and board members to educate community members.

Built and maintained relationships with an active base of over 200 local volunteers, elected officials, community leaders, organizational partners and other stakeholders.Met and exceeded goals to place 200 recruitment calls and schedule 10 volunteer shifts per work day.Planned and executed voter contact actions: canvasses, phone banking, and outreach/visibility at community events.Led extensive training to prepare and familiarize volunteers on phone systems—Callfire, Activate—campaign messaging, and voter contact scripts. Trained volunteers and coalition partners on how to run a phone bank, and perform other to duties to support field staff. Received frequent positive feedback on the quality of training.Maintained a field office, including ordering, preparing, and organizing all resources, supplies, and campaign merchandise for other staff and volunteers. Managed office volunteers to maintain smooth operations.Created and maintained office calendar of events, and volunteer recognition/achievement walls to engage and retain. Historic winning campaign to legalize gay marriage, with the largest margin of victory in the nation. On Election Day, over 115,000 GOTV calls were made statewide, in addition to knocking over 100,000 doors in the final week.Required strong communication and organizational skills, time management, initiative, and prioritization of duties.

Performed all QA duties related to specific software components: created detailed test plans, wrote and executed extensive test cases, instructed junior staff, and created and maintained internal documents.Demonstrated attention to detail, frequent multi-tasking, good time management and communication skills, strong familiarity with computer technology, as well as ability to independently learn new tools and skills.

Received inbound calls to diagnose and troubleshoot technical problems as well as provide intensive one-on-one training to new accounts on e-commerce website management and technology.Utilized multi-line inbound phone system, strong communication skills, and technical knowledge.

Duties included daily accuracy counts, inventory receipt, stocking, returns, and inventory database management.Handled in-store and telephone customer interaction, including product hardware, software, and accessory support and sales, with a heavy focus on customer service and building customer relationships.Needed attention to detail, quick and accurate work, and extensive record keeping.

Duties included graphic design, creation of advertising copy, purchase order creation, processing and status, Accounts Payable/Receivable, website management, sales, building client relationships, and all other administrative functions.Developed flexibility, problem-solving skills, initiative, and time-management.