Melissa Godinez Email & Phone Number

Overland Park, Ks, Us

Overland Park, Kansas, United States

• Led agency efforts to develop and execute the Strategic Plan, resulting in a comprehensive roadmap for organizational growth. • Collaborated with the leadership team to translate strategic objectives into specific performance measures and associated improvement efforts, leading to a 20% increase in overall efficiency.• Engaged stakeholders from across the agency in change efforts, performing analysis, investigating, and deploying solutions to ensure the agency benefited from redesign activities. • Responsible for daily operations, including leading the technology, training, quality assurance, and logistics teams.o Managed a division of 12 employees, achieving strong employee satisfaction rate through effective leadership and communication.• Managed the implementation of an Electronic Health Record (EHR), a Human Resource Information System (HRIS), and new Enterprise Resource Planning (ERP) systems, as well as Microsoft 365 migration.

• Provided overall direction of all information technology across 30 programs and 12 locations.• Implemented multiple systems including: Credible (electronic health record) and Square-9 (Document Management Software)• Managed relationships with IT and software vendors’ support and development teams. • Established best practices for database management, including facilitating system enhancements and upgrades.• Assisted users and programs in meeting reporting requirements through data collection• Produced and create system-generated reports as needed for programs, funders, or to verify participation and data quality achievement.• Coordinated and administer support services for data collection, including end user training and technical support through e-mail, telephone, and face-to-face contact.• Served as the primary point of contact on all data integration projects.• Facilitated quarterly Senior Management meetings to evaluate that the agency and individual programs are efficiently working to ensure client outcomes are achieved.

• Facilitated continuous improvement efforts through the implementation of ServicePoint, an HMIS database. Assessed current process flow, suggested streamlined improvements, and conducted employee training to achieve desired results.

• Revised the Quality Management System (QMS) as necessary for the corporate office and satellite locations. Conducted management review meetings, analyzed data, and facilitated continuous improvement projects.

Master Of Arts (M.A.), English/Adult Education

Bachelor'S Degree, Secondary Education And Teaching