Melissa Harris, Mba Email & Phone Number

United States

United States

Global

Providing fractional executive leaders to technology startups, telecommunications companies, cellular operators, broadband providers, cable companies, and ISPs. Also providing contract trainers and coaches from a global network of 700 professionals.

Global

Telecom Training Corporation provides customized sales, customer care, and leadership training solutions for the telecommunications, broadband, and cable television industries. Telecom Training Corporation can support your mission-critical projects with customized training solutions such as:- New Sales Channels such as Retail, Agent, Door-To-Door, B2C, B2B- New Networks such as public and private 5G - New Products & Services such as IT Managed Solutions, FWA, Cloud, AI, and Cybersecurity - New BSS, OSS, Platforms, Apps- New Processes, Procedures, and Policies such as M&As - New Competitors including MVNOs and private equity portfolio companies - New Mission, Vision, Values, CX, NPS- New Leaders and Employees For over 20 years, we’ve worked with 200+ global companies. - We provide highly interactive workshops for sales, customer service, & leadership teams.- We outsource our 800 industry-experienced trainers and SMEs for large projects. - Before founding TTC, our CLO was the General Manager of National Sales Training for AT&T Wireless. Our benefits include:- Increased revenues and market share- Improved customer and employee experience- Increased customer loyalty and NPSOur customized B2C, B2B, and B2E solutions include: - Retail- Major / Key Accounts- SMB- Customer Service - Door-to-Door- Indirect/Agent/DealersWith our exclusive industry focus, we’ve worked with over 200 global operators and vendors in these areas: - Broadband- Cable - Electric Power - ISPs - MVNOs- Technology - Telecommunications- Wireless- WISPsOur global clients include Tier 1-3 operators & vendors such as: - AT&T- Bahamas Telephone- Buckeye Broadband- Cable & Wireless- Comcast- Digi Belize- Guyana Telephone- GVTC Texas - Liberty Latin America- Manx Telecom Isle of Man- Safaricom Kenya- Singapore Telecom- TDS Telecom - Two Degrees New Zealand- US Cellular- Verizon- Viaero Wireless

United States

With a Master Service Agreement with Comcast since 2010, Telecom Training Corporation has provided customized sales, customer service and leadership training solutions with our team of 700 industry-experienced contract trainers on a wide variety of mission critical projects for Comcast. Our team provides specialized expertise since we know the systems, products, culture, competition so we can quickly and cost-effectively get up to speed to help leaders exceed their goals. Examples of our projects include designing training for the Verizon Wireless relationship with Comcast, the startup of the National Call Centers of Excellence, the rollouts for the Best Buy and Brandsmart rollouts, faciliators for the McKinsey curriculum of courses for B2B and B2C sales and customer service,

Global

The invitation-only Advisory Council allows thought leaders to share our views and opinions with peers and the Harvard Business Review staff and participate in various research projects throughout the year. I’m excited to contribute to such a prestigious platform and look forward to the impact we’ll make together!

Global

Melissa Harris is a frequently requested chairperson and speaker at global conferences such as CANTO, NTCA, WICT, ITU, GSMA and CCA. She has a track record of helping organizations increase sales, improve customer experience, and exceed corporate goals. Her speaking topics cover a broad spectrum from sales distribution channels, emerging technologies, business operations, talent development and organizational structure.Her dynamic presentation style consists of high energy, enthusiasm, and passion. She often customizes her presentations to support an association’s conference theme and incorporates interactive activities to engage audiences and create unique networking opportunities.

National And Southeast Region

Education record

An invitation-only learning experience from The WICT Network: Empowering Women in Media, Entertainment, & Technology - Senior Executive.

Bba, Accounting/Marketing

Worked at South Central Bell while attending school.

Mba, Marketing

Worked at Contel and AT&T while obtaining degree in the evenings.