I established this practice because of my love for coaching and my earnest desire to improve my clients’ businesses—and by extension, their lives. I provide individual coaching and seminars for between 10-100 people.Within a single year of starting the organization, I had built up a client list of 100+ people through my skills in networking, needs assessment, and, of course, training.--Empowered restaurant and gym franchise owner through leadership training, action plan implementation, and audit of systems/procedures.--Managed seamless back-end logistics for world champion martial artist events.--Connected local Hawaiian businesswomen with global entrepreneurs through successful orchestration of the Global Women Entrepreneur Network Conference, resulting in 50% more new participants.--Coached “Picnics In Paradise” entrepreneur to achieve objective of turning business idea into reality by contributing to planning, goals, strategy, and networking for business partners. By 2014, a restaurant had purchased the thriving concept.

IT Infrastructure Modernization and Migration Program:Managed Initiation and Project Planning phases. Executed planning, scheduling, tracking/monitoring, resource allocation, issue/risk management. Design, develop and maintain a detailed work breakdown of project milestones, PLC Documentation, deliverables, and tasks to be accomplished for the initiative on time and within budget.* eHR/eHQ Database Migration from on-prem to Oracle Cloud Infrastructure Project 1* Kronos Migration from on-prem to Microsoft Azure Cloud Project 2* VAX Legacy Replacement from on-prem to Oracle Cloud Infrastructure Project 3IT Infrastructure Projects:Providing project management services for the Queen’s Health Systems’effort to coordinate the upgrade, archiving or decommissioning of 225 servers that are nolonger supported by Microsoft with each server treated as a separate project.* Tracer Ensemble/Microsoft Server Upgrade and Data Migration Project 1Upgrade legacy Microsoft Server to more modern version of Microsoft Server. Upgrade application for Tracer Ensemble Management System which controls HVAC equipment throughout facilities. Ensure Firewall allows endpoints including iPads and Desktops to connect with server; upgrade new application to all endpoints. Manage backup and new load of data across servers. Manage testing phase into performing final cutover.* VDI Print Server Upgrade Project 2Upgrade legacy Microsoft Server to more modern version of Microsoft Server. Execute networking, testing, migration of users and cutover plan according to deadline and budget.

Apr 2019 – Dec 2019. - BKFS Mortgage Servicing Platform, Apps and MPLS Project Managed Data cut off and copy to transfer 67,447 mortgage loans data from a legacy licensed environment to a BKFS remote data center. Implemented 11 BKFS Product and portals both internal and customer facing. Upgraded multiple MPLS Communication networks. Produced 11 Core System of Record files. Conducted multiple virtual and live training sessions per product. Successfully ran 3 Testing Events until final go live.Dec 2019 – Aug 2021 - MX Integration Mobile App and MoneyMap Aggregation ProjectManaged implementation to integrate MX Mobile App into Fiserv Corillian online banking system through new MX/Fiserv API’s. MoneyMap Personal Finance Manager (PFM) aggregation suite replaces existing PFM in the online banking platform. Separate integration for MoneyMap PFM aggregation services integrated into mobile app. Delivering additional products Discovery, Pulse, Insight and Target to utilize aggregated data to better serve customers. Delivered training virtually. Managed all project phases from initiation to closure, met/exceeded project goals and achieved project business benefits by establishing detailed scope, budget, schedule and resource requirements.Feb 2020 – Nov 2020 - Consumer Lending Platform Upgrade (CLPU) ProjectPerformed as QA Manager. Ran eight QA test teams for Phase 1 of this project. Phase 1 go live was successful.Feb 2021 – Aug 2021 - Core Platform Conversion Program (CPC)Providing PM and QA management for UAT Testing across 60 program workstreams.

In this role I manage new-hire onboarding and training, benefits administration, and financial systems. I also lead the HR team of five as the highest point of escalation for billing issues. I drive utmost accuracy in billing, adjustments, reconciliations, invoices, and Ascentis HRIS System administration through root cause analysis and close attention to detail.TRAINING--Coordinate and facilitate orientations for 200+ new hires since 1/2016 with 99% employee retention.--Develop and deliver dynamic training on HR policy, diversity/inclusion, and cultural sensitivity.--Collaboratively administer Safety Training (General Safety, OSHA, Drug/Alcohol) resulting in 1/3 the number of injuries per year compared to industry average. Facilitate Discrimination & Harassment Training.--During final days of operation, collaborate & deliver multiple employee meetings with the Hawaii State Department of Labor's rapid response team to assist the airlines' 423 employees, which include applying for unemployment benefits, job placement, and training.BENEFITS ADMINISTRATION--Identified major billing errors, audited system, and recovered $20K in spite of being beyond reimbursement deadline.--Forged streamlined system and procedure for bill reconciliation as well as benefits structure to prevent future errors and improve efficiency and transparency.PASS BUREAU--Manage Pass Bureau Employee Travel Program & Databases--Manages employee travel & administer both https://www.myidtravel.com and https://www.id90travel.com/--Manage ZED/MIBA ISTA's Agreements

I built relationships with key clients such as the New York Department of Education, the U.S. Department of Commerce, and the California DMV while managing the delivery of customized telecommunications solutions. A major aspect of my job was updating the client on the status of their order. I prepared quotes, processed orders, tracked and invoiced shipments, and managed service renewals and maintenance requests for the $405M company that was eventually acquired by Logitech.--Drove 90% success rate in executing on-time deliveries across 103 countries with unique customs procedures and requirements.--Increased order accuracy and shipping compliance with legal regulations by standardizing the purchase order receiving process and training clients on shipping standards.

I jumped at the chance to join Miamar Productions as a Project Manager. I had already benefited from their exceptional training, and because of my positive experience, I had a unique perspective on the value of such coaching. I led small and large training sessions of between 10-50+ people and received positive feedback from numerous trainees. --Captured 100% of attendance quota through outreach and logistics management.--Achieved 60% repeat business due to business value of training seminars on various subjects such as entrepreneurship, sales, and team building.

I was promoted from Technical Team Lead to QA to Implementation Engineer in less than three years due to my enthusiasm for the commercial credit service and my 360-degree understanding of the service functions.I wore the hats of Project Manager, Consultant, and Train-the-Trainer point person for over 200K clients while managing end-to-end delivery and installation of tailored software solutions.--Trained 40+ clients per year to ensure client confidence with technical maintenance.--Delivered 100% client satisfaction through continuous communication and management of implementation process.--Conduct full implementation of ASP-based corporate credit card control application in corporate & government sector customer base; providing electronic payment solutions to our bank partners and their business clients (commercial credit card management and optimization; purchasing-cards)--Lead conference calls & WebEx sessions with CEO's/VP's/Directors clients and bank partners, weekly--Time management skills with the ability to manage multiple concurrent projects simultaneously--Consult with client to assess needs, recommend appropriate best practices--Create and maintain project plans, define timelines, objectives, and expectations--Configure software prototype to fulfill consultative design--Test software functionality and interfaces with 3rd party applications--Move software application to a production environment ensuring error-free functionality and client satisfaction--Deliver product presentations, training, documentation, & reports to clients--Support the Works Payment Manager Financial application/software; Extremely high volume of daily customer inquiries and troubleshooting, via telephone and email; call center--Achieve revenue growth through the expansion of product usage, increasing spend volume and spend per transaction--Establish technical integration reports with multiple client-based AP/ERP systems, (JDE, Oracle, GP, SAP)--VLOOKUP, MACROS

--Led 24/7 six-person Network Operations Center Team in providing exceptional customer service. --Realized 100% employee retention through motivational team leadership.--Built, deploy, & support RockBox servers with Linux based Security Software, internally/externally--Perform network troubleshooting to isolate, diagnose, and solve network issues both local and remote--Provide correct routing and escalation when situation requires--Execute daily NOC operations, escalation, ticketing, reports and communication with customers--Ensure proper transition during shift changes--Develop /execute manual QA Test Plans for new features & regression for the core features--Discover/track/verify defects within applications on a tight release schedule--Team with Development, Build, Acct. Servicing & Production teams during all phases of product life cycle--Utilize applications such as Oracle, salesforce.com, bugzilla.com, sql query analyzer, wiki, & source control systems; Zoom, Skype, Google Hangout video conference applications.

--Honorably Discharged--Mechanic (MOS 3521), Performed billets as IT liaison, Training Coordinator, Substance Abuse Program Officer, and Logistics Manager.