Melissa Herrera Email and Phone Number

- Established and maintained service schedules for several hospitals, clinics, and installations to help plan and organize workload.- Communicated with designated hospital personnel and service providers to provide updates on work progress.- Resolved customer complaints and issues to drive satisfaction and loyalty. - Analyzed, planned and scheduled hospitals and clinics services in a timely manner in preparation for Joint Commission. - Managed, coordinated, and monitored service teams, service activities, and installations to confirm work met all requirements to achieve successful completion.-Assessed customer needs and developed solutions to meet needs.- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.- Maintained, collected, arranged, and input information into the database system to track and analyze operational data.- Evaluated customer needs and feedback to drive product and service improvements.- Developed and updated tracking spreadsheets for process monitoring and reporting.- Generated reports detailing findings and recommendations.- Prepared and maintained daily work orders for service technicians. - Prepared and maintained service books.- Created and administered daily production lists for plant production staff. - Managed efficient teams of up to 50 employees.

- Maintained human resources and company regulatory compliance with local, state, and federal laws.- Used technologically relevant digital systems to manage benefits programs such as health/dental insurance and 401K.- Coordinated and administered employee health insurance and retirement plans. - Maintained human resources information system and kept employee files up to-date and accurate.- Completed background and reference checks to facilitate hiring and onboarding of employees.- Handled employee inquiries and complaints regarding policy and benefits issues. - Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.- Completed employee employment verifications and unemployment paperwork prior to hire or termination.- Scheduled employees' annual physicals, vaccinations, and drug tests.- Created employee IDs.

- Monitored and updated employee information in the payroll system to add changes in salary, bonuses, and deductions.- Uploaded time records into a computer system and made adjustments to create accurate database for payroll processing functions.- Responded to employee inquiries to assist with payroll-related questions. - Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.- Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.- Reviewed time records for 100+ employees to verify accuracy of information. - Checked payroll, vendor payments, commissions, and other accounting disbursements for accuracy and compliance.- Proficient in using payroll systems ADP and Beyond Pay.

- Answered phone calls and responded to inquiries from customers, vendors, and other external contacts.- Collaborated in the timely processing of billing, accounts receivables, and accounts payables.- Oversaw appointment scheduling and itinerary coordination for the President. - Screened 50+ calls and emails per day and responded accordingly to support executive correspondence.- Handled confidential and sensitive information with discretion and tact.- Managed paper and electronic filing systems by routing various documents, taking messages managing incoming and outgoing mail and faxes.- Managed annual auto insurance renewal while adding and removing company vehicles when necessary.- Managed annual renewal for business insurance, workers comp, and umbrella policies.- Reported and managed car accidents and workers comp incidents.

- Created engaging brochures and flyers to use for promotional materials and distribution.- Composed daily posts for social media and helped build a corporate presence on Twitter, Facebook, and Instagram.- Answered general marketing department inquiries by email, phone, and mail. - Managed workflow between staff, coordinating documents and creative material distribution.- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.- Entered surveys of hospitals and clinics that showcased the number of rooms and curtains in each unit of the facility.- Prepared proposals and contracts for existing and new hospitals and clinics. - Assisted VP of Sales and Marketing in the beginning stages of copy work for product catalog.

- Conducted research.- Created client abstracts.- Utilized CisionPoint to locate media contact information.- Utilized SharePoint to keep client documents organized.- Assisted team members in various client projects.- Pitched stories to local media and media outlets known worldwide.

- Worked directly with customers to identify design needs and convey designs to graphic designers.- Managed customer accounts and maintained contact with customers regarding progress.- Managed EPro to track and archive customer orders.- Processed sales transactions.- Assisted in the design, processing, and implementation of phone card orders as needed.- Recorded and proofread data records and reports.- Performed administrative tasks.

- Organized and categorized music catalogs.- Performed administrative tasks.