Responsible for optimizing and streamlining processes across the service and reception departments to drive operational efficiency and enhance service quality. Spearheads the development and ongoing management of the CCCR's online presence, focusing on improving customer engagement and maximizing sales opportunities through digital channels. Leverages Ginger Pet-Care software to ensure clear, effective communication both internally and with clients. Leads strategic initiatives aimed at increasing customer satisfaction, boosting online bookings, and enhancing overall performance, contributing to the continued growth and success of the business.

Delivered exceptional customer service in a fast-paced environment, preparing and serving a variety of coffee and tea beverages. Focused on building positive connections with customers by remembering preferences, engaging in friendly conversations, and creating and maintaining a welcoming atmosphere. Handled cash transactions, maintained a stocked and organized workspace, and contributed to a supportive team environment. Demonstrated strong time management and multitasking skills during peak hours to ensure efficient service and customer satisfaction.