Melissa Huynh Email & Phone Number

Mississauga, On, Ca

Mississauga, Ontario

Vietnam

• Established and maintained strong relationships with over 300 high net worth clients: managed their portfolios, conducted frequent follow ups to review their current needs and scheduled appointments• Actively enlarged customer base through cold calling, referrals, attending networking events• Provided tailored solutions to clients depending on their personal circumstances• Sold variety of banking products (life insurance, mortgage, credit cards, liabilities, investments) to new and existing clients • Supported Premier Team members during their absence by providing excellent service to their clients• Contributed to achieving branch sales target by referring non-qualified business to other sales teams• Worked closely with other team members: shared knowledge and best practices to improve client banking experience • Updated CRM database regularly, utilized information to identify and explore additional business opportunities

• Greeted clients, made them welcome and assisted with every day banking needs• Processed cash and non-cash transactions: deposits, withdrawals, term deposits and internal transfers • Answered clients’ questions related to their accounts balance and various banking products and services • Received client feedback and coordinated with team members to resolve issues; escalated more complex complaints to relevant departments• Identified business opportunities and cross-sold banking products by referring clients to sales team• Balanced daily cash transactions with a zero error rate

- Assisting English- Liaising students' parents and the schoolAssisting English-native speaking teachers in teaching English to Vietnamese studentsnative speaking teachers in teaching English to Vietnamese students students' parents and the school

Master’S Degree, International Management

Principal subjects / occupational skills covered: - Consumer Behaviour and Marketing Communications - Service Management and Marketing.

Bachelor, International Economics

Activities and Societies: Green Summer Campaign 2004: collect and repair old bikes and donate to poor students in rural areasPrincipal.

Education record