Melissa Keller Email & Phone Number

Sanford, ME, US

Sanford, Maine, United States

Office administration duties - answering phones, making appointments, maintaining/organizing documentation. Also a licensed accident and health insurance producer.

South Portland, Maine, United States

South Portland, Maine

In charge of a case load short term disability claims. Based on policy definitions, reviewed claims for eligibility. Contacted claimants, employers, and health care providers for necessary information. Reviewed medical records for ongoing benefits. Customer service-focused.

Portland, Maine Area

In charge of a case load of approximately 130 short term disability claims. Based on policy definitions, calculated earnings amounts and reviewed claims for eligibility. Reviewed medical records for ongoing benefits. Stayed within company standards for accuracy and timeliness.

Portland, Maine Area

Serviced new and existing disability claims via the phone. Also specialized in customer web portal tech support and troubleshooting.

Portland, Maine Area

I sold an award-winning family behavior modification program to inbound callers.

Portland, Maine Area

• Assignment: Prudential Disability Contact Center
• Took short term disability claims from clients via telephone
• Re-directed phone calls from clients with existing claims

Yarmouth, ME

• Processed applications for insurance
• Performed mortgagee and loss payee changes in internal computer system
• Scanned documents into computerized filing system

Freeport, ME

• Assist customers with product selection and available options
• Place orders for off-site delivery or pick-up
• Run cash register for sales, returns and exchanges

Portland, Maine Area

• Answered phones and took messages in absence of Administrative Assistant
• Scanned and photocopied documents as needed
• Transcribed lectures for deaf and hard of hearing students
• Other office tasks as needed and requested

Portland, Maine Area

Presque Isle, ME

• Registered incoming emergency patients in computer system
• Retrieved medical records from Health Information Services as requested
• Completed and sorted paperwork for Medical Records, ED and Billing Dept.
• Performed admitting and discharging duties for the hospital during overnights and weekends
• Updated the Eastern Maine Healthcare database with TAMC’s patient information

Caribou, ME

• Answered technical questions about the tax preparation software from customers and other technicians
• Fielded all calls from Spanish-speaking customers
• Outbound calling to customers, reminding them to renew their software
• Kept records of all calls and interactions with customers in an internal automated system

Presque Isle, ME

• Summers '00, '02, & '03*
• Created cost spreadsheets for special company events
• Designed handouts and information for agents regarding MMG
• Bound books for public and intra-office distribution
• Created database of all agents licensed with MMG
• Contacted lenders in order to reduce mortgage database file (reduced from 40,000 entries to less than 3,000)

Bachelor Of Arts, Hispanic Studies

Spanish language and Latin American history

Bachelor Of Arts, Music

Vocal concentration

Music

Activities and Societies: College Choir, Jazz Band, Symphonic Band, Chapel Choir