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Melissa B. Johnson Email & Phone Number

Global Leader of Workforce Management at Support Services Group
Location: Metro Jacksonville, United States 6 work roles 2 schools
1 work email found @telusinternational.com 3 phones found area 904 LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 3 phones

Work email m****@telusinternational.com
Direct phone (904) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Support Services Group
Role
Global Leader of Workforce Management
Location
Metro Jacksonville, United States

Who is Melissa B. Johnson? Overview

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Quick answer

Melissa B. Johnson is listed as Global Leader of Workforce Management at Support Services Group, based in Metro Jacksonville, United States. AeroLeads shows a work email signal at telusinternational.com, phone signal with area code 904, and a matched LinkedIn profile for Melissa B. Johnson.

Melissa B. Johnson previously worked as EVP Global Workforce at Support Services Group and VP – Global Workforce Management at Telus International. Melissa B. Johnson holds Bachelor’S Degree, Finance from Jacksonville University.

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Email format at Support Services Group

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mjohnson@telusinternational.com
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Profile bio

About Melissa B. Johnson

I’m a strategic, people-first focused professional with leadership acumen and seasoned experience in global contact/call center operations, strategic planning, and the customer experience. I have always strived throughout the various positions held during my career to integrate a humanistic component to operations management to further elevate workforce productivity and maintain a high morale level. I possess a solid track record of success in improving efficiencies, driving operational partnerships, and elevating service delivery to optimize WFM. Some key contributions from my professional work history include leading in a role as a Global Director of Workforce Management for a company providing customer experience solutions where I achieved $19M+ in savings by driving operational efficiency through improved agent utilization, streamlining support process, reduced capex from improved seat utilization, and optimizing revenue opportunities. In addition, as a Global Workforce Leader, I designed and implemented a comprehensive WFM coaching programs that added individual scorecards, training for new hires and existing staff, recruiting, and career development that enabled the organization to scale and accelerate growth. I have practiced expertise with identifying/managing risks, setting objectives, and developing strategic plans to implement optimal workforce management operations and quality assurance structures that meet or exceed organization expectations, and achieve positive results.

Listed skills include Analytics, Management, Workforce Management, Process Improvement, and 22 others.

Current workplace

Melissa B. Johnson's current company

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Support Services Group
Support Services Group
Global Leader of Workforce Management
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6 roles

Melissa B. Johnson work experience

A career timeline built from the work history available for this profile.

Evp Global Workforce

Current
Support Services Group

Waco, Tx, Us

As EVP Global Workforce at Support Services Group, I lead the development and execution of workforce management strategies across our global operations. I drive continuous improvement by implementing innovative processes, optimizing capacity planning, and fostering talent management practices that support scalable growth. With a focus on delivering exceptional customer experiences, I collaborate with cross-functional teams to align resources and deliver workforce solutions that meet evolving client needs. I oversee the integration of best practices in workforce management and provide strategic guidance to ensure operational efficiency, all while building a high-performance culture that drives productivity and enhances employee engagement across SSG’s diverse teams worldwide.

Oct 2023 - Present

Vp – Global Workforce Management

Telus International

Vancouver, British Columbia, Ca

Actively lead efforts at a company providing customer experience solutions to develop processes and technology tools to support workforce management and global shared services initiatives leveraging best practices with 850 direct reports providing guidance to clients across 14 countries covering 60K team members.

Apr 2017 - Oct 2023

Director – Workforce & Management Analytics

Unitedhealth Group

Us

Directed workforce management supporting call center operations of OptumRx business unit at multinational managed healthcare company with oversight of capacity planning, forecasting, scheduling, real-time traffic, operations analysis, and initiatives to improve efficiencies.

Oct 2013 - Apr 2017

Workforce Planning & Resource Manager

Citizens Property Insurance

Tallahassee, Fl, Us

Managed workforce functions at property insurance and windstorm coverage business with a focus on forecasting, scheduling of agents, tracking tools, process improvement, KPIs/metrics, performance management, and daily oversight to ensure cost effective service delivery.

Oct 2011 - Oct 2013

Forecasting & Capacity Planning Manager

Jp Morgan Chase

New York, Ny, Us

Led global planning with team of 25 at global investment bank, financial services, and holding company developing and managing forecasting function for default mortgage portfolios at all levels from short-term workloads to long-range capacity planning applying best practices.

May 2010 - Oct 2011

Workforce Capacity Analyst

Citigroup

New York, New York, Us

Apr 2001 - Jun 2010
2 education records

Melissa B. Johnson education

Bachelor’S Degree, Finance

Jacksonville University

Associate Of Arts (A.A.), Finance, General

Florida State College At Jacksonville
FAQ

Frequently asked questions about Melissa B. Johnson

Quick answers generated from the profile data available on this page.

What company does Melissa B. Johnson work for?

Melissa B. Johnson works for Support Services Group.

What is Melissa B. Johnson's role at Support Services Group?

Melissa B. Johnson is listed as Global Leader of Workforce Management at Support Services Group.

What is Melissa B. Johnson's email address?

AeroLeads has found 1 work email signal at @telusinternational.com for Melissa B. Johnson at Support Services Group.

What is Melissa B. Johnson's phone number?

AeroLeads has found 3 phone signal(s) with area code 904 for Melissa B. Johnson at Support Services Group.

Where is Melissa B. Johnson based?

Melissa B. Johnson is based in Metro Jacksonville, United States while working with Support Services Group.

What companies has Melissa B. Johnson worked for?

Melissa B. Johnson has worked for Support Services Group, Telus International, Unitedhealth Group, Citizens Property Insurance, and Jp Morgan Chase.

How can I contact Melissa B. Johnson?

You can use AeroLeads to view verified contact signals for Melissa B. Johnson at Support Services Group, including work email, phone, and LinkedIn data when available.

What schools did Melissa B. Johnson attend?

Melissa B. Johnson holds Bachelor’S Degree, Finance from Jacksonville University.

What skills is Melissa B. Johnson known for?

Melissa B. Johnson is listed with skills including Analytics, Management, Workforce Management, Process Improvement, Workforce Planning, Call Center, Change Management, and Vendor Management.

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