Defined and tailored business capabilities, design blueprint, stakeholder engagement, elicited business input and acceptance, focused governance briefing (written and oral) to support decision-making. Developed HR business capability model and supporting strategic communication collateral for executive consumption and transformation decision support. Led development of a Pacific nation digital transformation roadmap, capability maturity assessment and uplift plans including high… Show more Defined and tailored business capabilities, design blueprint, stakeholder engagement, elicited business input and acceptance, focused governance briefing (written and oral) to support decision-making. Developed HR business capability model and supporting strategic communication collateral for executive consumption and transformation decision support. Led development of a Pacific nation digital transformation roadmap, capability maturity assessment and uplift plans including high level costings. Worked collaboratively with global and Pacific organisations to consult upon and baseline plans and communicated at ministerial level. Reviewed not-for-profit community strategy, co-developed a strategic concept depicting the complexity and nuance of different elements of the organisation and their relationship to each other and the communities they serve, crafted strategic narrative for CEO / board advice on areas of potential focus to improve social impact.Wellington Location Lead, member of ANZ Management Committee and accredited Mental Health First Aider. Show less

Day to day client leadership across multiple federal government departments and programs of national significance. Developed strategic service design across social services, education, employment and skills.Designed and established architecture and design offices, and program management offices (PMO), change management frameworks, strategies and plans, in highly volatile, complex and contentious operating contexts.Led stakeholder engagement, strategic communication… Show more Day to day client leadership across multiple federal government departments and programs of national significance. Developed strategic service design across social services, education, employment and skills.Designed and established architecture and design offices, and program management offices (PMO), change management frameworks, strategies and plans, in highly volatile, complex and contentious operating contexts.Led stakeholder engagement, strategic communication, change design and management (organisational, sector, business systems) in collaboration and partnership, and on behalf of clients.Led and undertook strategic business, legislative and policy analysis, defined high level requirements, developed / consulted upon business scenarios to inform / justify case for change, analysed current state and designed future options to support investment decisions and implementation across major government reforms. Supported clients and teams through business case development and Gateway reviews.Participation in Accenture’s Global Leadership Development Program. Show less

Terrific 8 years working in a range of client-centric roles spanning business analysis, service design, human-centred experience design, business architecture, requirements gathering, complex stakeholder engagement including with peak bodies / industry representatives.I transitioned back to work from maternity leave with maximum flexibility! Focusing on the business of building our consulting talent and recruitment experience. It was wonderful to be given the opportunity to grow the… Show more Terrific 8 years working in a range of client-centric roles spanning business analysis, service design, human-centred experience design, business architecture, requirements gathering, complex stakeholder engagement including with peak bodies / industry representatives.I transitioned back to work from maternity leave with maximum flexibility! Focusing on the business of building our consulting talent and recruitment experience. It was wonderful to be given the opportunity to grow the business and simultaneously spend a few extra months with baby.Key achievements: strategic analysis and design for multiple successful two-pass business cases across several federal government departments, navigating Gateway reviews, performing key roles on a range of internal program advisory boards / committees, supporting clients through government austerity measures, reimagining citizen services across the full spectrum of the Australian community, developing / shaping concepts of operations across student, jobseeker, older Australians, people with disability, veterans and carers. Achieved my Diploma in Project Management, Cert IV in Training and Assessment, TOGAF architecture framework practitioner certification and SCRUM master certification - and applying these to help my clients through large scale business change and organisational capability uplift.Humbled to have participated in 2018 Yellow Edge Global Leadership Practices Program (China); and achieve Graduate Certificate in Professional Communications (Public Relations).Apis was acquired by Accenture. Show less

Project delivery, business analysis and business development across multiple client sites. Key achievements: driving significant business savings / benefits / efficiencies across multiple jurisdictions and services: libraries, cultural services, adult education, customer services (front of house, contact centre & mobile workforce), regulatory services and corporate services (finance, procurement, HR and payroll). PRINCE2 and MSP Practitioner certification.This was achieved… Show more Project delivery, business analysis and business development across multiple client sites. Key achievements: driving significant business savings / benefits / efficiencies across multiple jurisdictions and services: libraries, cultural services, adult education, customer services (front of house, contact centre & mobile workforce), regulatory services and corporate services (finance, procurement, HR and payroll). PRINCE2 and MSP Practitioner certification.This was achieved through current state business model definition, requirements gathering, gap analyses (across a range of business systems) to determine opportunities for cost-out measures, impact analysis across people, process and technology, and change impact assessments and strategies to support councils with pushing the agenda through in the most cost effective and human-centred way possible. Show less

Project delivery and business analysis (business process improvement, CRM implementation & implementation of new HR & payroll systems) to dramatically increase business efficacy across: customer services, electoral services, registrars, highways, social services, housing, HR, payroll and organisational development.Key achievements: service design, including citizen experience, staff processes, data collection and CRM solution requirements for electoral and registration services, HR… Show more Project delivery and business analysis (business process improvement, CRM implementation & implementation of new HR & payroll systems) to dramatically increase business efficacy across: customer services, electoral services, registrars, highways, social services, housing, HR, payroll and organisational development.Key achievements: service design, including citizen experience, staff processes, data collection and CRM solution requirements for electoral and registration services, HR business lead for new HR and Payroll system including end-to-end staff and manager experience design, build/configuration, test and ongoing business / performance reporting. Program lead, including developing briefs, business case, governance papers, facilitating workshops and education for staff and leaders. Show less

Project delivery and business analysis to improve the management of health and ageing programmes nationally.Key achievements: design and set up for programme office capability, enterprise data requirements definition for EDW, received internal customer service award for stakeholder engagement and supporting teams through business changes.

Operational responsibility for the delivery of housing (allocations), tenancy and relocations services to the Australian Defence Force. Operational business lead for development and implementation of new relocations system.Key achievements: job architecture definition, change management support for ~800 FTE through multiple corporate restructures & leadership turnover, project delivery PRINCE certified practitioner, policy SME (ADF Personnel and Conditions Manual), business process and… Show more Operational responsibility for the delivery of housing (allocations), tenancy and relocations services to the Australian Defence Force. Operational business lead for development and implementation of new relocations system.Key achievements: job architecture definition, change management support for ~800 FTE through multiple corporate restructures & leadership turnover, project delivery PRINCE certified practitioner, policy SME (ADF Personnel and Conditions Manual), business process and requirements definition, bridge to ICT solution and change delivery. Show less