Melissa Roncone Email & Phone Number

New York, United States

East Aurora, New York, United States

Buffalo, NY

• Manage an internal multi-level technical service desk and deskside service supporting the North American (including Canada) region and locally based office employees Responsible for providing superior customer service.
• Manage outsourced facility (Level 1 tech support) and participate… Show more Manage an internal multi-level technical service desk and deskside service supporting the North American (including Canada) region and.
• Manage outsourced facility (Level 1 tech support) and participate in contract negotiations
• Initiate, develop and implement processes that relate to IT functions and service related to both Sodexo domestic and global IT standards.
• Facilitate and coordinate formal monthly team and individual meetings, set goals and coach employees. Improve visibility of objectives, focused on achieving performance and results.
• Conduct concierge services to employees and client/vendors involving the use of technical support and Audio-visual equipment in the Buffalo office

Buffalo/Niagara, New York Area

• Develop, implement and manage a multi-customer service support call center department designed to be a “one stop’ call center solution for employees and patients within a multi-facility Healthcare organization..
• Operations Project Lead for the implemented Patient Transport (multiple sites) and Service Response Center department programs throughout the organization.
• Created additional revenue in cafeteria retail sales by initiating credit card transactions through the call center
• Initiate and assist in consolidating multiple meal ordering menus to 1 menu
• Successfully expanded services yearly for added value to the client while managing FTE ratios and support
• Train and facilitate in coaching sessions

Implemented a program specifically designed to integrate a Tele-Sales environment within a small internet based company. Directed all operational and team aspects of a sales internet advertising department. Developed advertising strategies, and maintain relationships with existing advertisers. Responsible for account executives to initiate, develop and.

Getzville, NY

Developed, implemented and managed a department to integrate a Tele-Sales environment within a search and sales internet company. Responsible for all operations including employees, sales, lead generation, company goals, initiatives and outsourcing.

Bs, Communications/Broadcasting

Education record