Melissa Jones Email & Phone Number

Chapel Hill, NC, US

Wendell, North Carolina

* Handle all internal and external customer issues in US and Canada - totaling over 300 dealerships.* Validate warranty registrations for all equipment sold company-wide. * Conduct New-Dealer Set-ups as well as dealer terminations, carefully adhering to state and federal guidelines.* Provide administrative assistance to the entire Product Support.

Raleigh, NC

* Review and correctly submit automotive warranty claims to BMW North America and Rolls Royce.* Paid and/or debit warranty amounts to technicians and service department, totaling approximately $400,000/month.* Weekly payroll management.* Re-submit repair orders for overlapping labor or non-warrantable repairs.* Teleservice specialist - communicating with.

* Generated over $2-million in revenue in the first year* Recruited, interviewed, and hired commissioned sales consultants to successfully integrate brand pride and core values into the selling process.* Visual Merchandising management.* Held daily, weekly, monthly coaching sessions with associates to improve work performance within the guidelines of the.

* Responsible for recruiting and training customer service representatives, and certifying all associates in brand pride and core values.* Held individual and group meetings with staff to coach and train different guidelines and procedures.* Visual Merchandising Management.* Operations manager responsible for supply procurement.* Facilitated outreach.

* Lead Customer Service Representative (CSR)* Responsible for ensuring customer satisfaction during initial and lasting experience.* Effectively supported management team with returns/exchanges as well as complaints.* Spearheaded customer calling campaign to generate revenue for the store* Keyholder and filled in as a manager on duty as needed.

Associate'S Degree, Business/Human Resource Management, 3.16 Gpa

Education record