Melissa Jones

Melissa Jones Email and Phone Number

Warranty Administrator @ LS Tractor USA
Chapel Hill, NC, US
Melissa Jones's Location
Raleigh-Durham-Chapel Hill Area, United States
Melissa Jones's Contact Details

Melissa Jones work email

Melissa Jones personal email

n/a
About Melissa Jones

I am a growth-oriented and highly talented manager with extensive background in marketing and human resources including recruiting, behavioral interviewing and hiring, training and development. I also have proven success in sales management and operational excellence.Specialties: Customer service, report/gap analysis, recruiting and training, and operations management

Melissa Jones's Current Company Details
LS Tractor USA

Ls Tractor Usa

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Warranty Administrator
Chapel Hill, NC, US
Website:
kioti.com
Employees:
102
Melissa Jones Work Experience Details
  • Ls Tractor Usa
    Warranty Administrator
    Ls Tractor Usa
    Chapel Hill, Nc, Us
    View
  • Kioti Tractor
    Customer Service Administrator
    Kioti Tractor Apr 2014 - Present
    Wendell, North Carolina
    * Handle all internal and external customer issues in US and Canada - totaling over 300 dealerships.* Validate warranty registrations for all equipment sold company-wide. * Conduct New-Dealer Set-ups as well as dealer terminations, carefully adhering to state and federal guidelines.* Provide administrative assistance to the entire Product Support department.* Successfully plan and execute monthly/quarterly team-building activities.* Evaluate and respond to customer satisfaction surveys.* Social Media management - involving customer relations via Facebook.
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  • Leith Automotive Group - Bmw/Rolls Royce
    Warranty Administrator
    Leith Automotive Group - Bmw/Rolls Royce May 2012 - Apr 2014
    Raleigh, Nc
    * Review and correctly submit automotive warranty claims to BMW North America and Rolls Royce.* Paid and/or debit warranty amounts to technicians and service department, totaling approximately $400,000/month.* Weekly payroll management.* Re-submit repair orders for overlapping labor or non-warrantable repairs.* Teleservice specialist - communicating with existing customers to capture service appointments.* Receptionist assistance
  • David'S Bridal
    Store Manager
    David'S Bridal Mar 2009 - Jun 2011
    * Generated over $2-million in revenue in the first year* Recruited, interviewed, and hired commissioned sales consultants to successfully integrate brand pride and core values into the selling process.* Visual Merchandising management.* Held daily, weekly, monthly coaching sessions with associates to improve work performance within the guidelines of the business, and development of personnel.* Offered closing techniques to consultants by roleplaying and training as well as Service Self-Reviews. * Directed weekly training classes for all new and tenured staff.
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  • David'S Bridal
    Assistant Manager
    David'S Bridal 2005 - 2009
    * Responsible for recruiting and training customer service representatives, and certifying all associates in brand pride and core values.* Held individual and group meetings with staff to coach and train different guidelines and procedures.* Visual Merchandising Management.* Operations manager responsible for supply procurement.* Facilitated outreach program through bridal and prom fashion shows.* Consistently met and exceeded goals, earning multiple bonuses and promotions.
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  • David'S Bridal
    Lead Customer Service Representative
    David'S Bridal 2001 - 2005
    * Lead Customer Service Representative (CSR)* Responsible for ensuring customer satisfaction during initial and lasting experience.* Effectively supported management team with returns/exchanges as well as complaints.* Spearheaded customer calling campaign to generate revenue for the store* Keyholder and filled in as a manager on duty as needed.
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Melissa Jones Skills

Customer Service Training Recruiting Team Building Inventory Management Customer Satisfaction Retail Microsoft Office Operations Management Leadership Sales Strategic Planning Store Management Merchandising Outlook Time Management Event Planning Management Coaching Loss Prevention Team Leadership Microsoft Excel Social Media Marketing Advertising Employee Relations Visual Merchandising Hiring Inventory Control Retail Sales Warranty Administration Driving Results Human Resources

Melissa Jones Education Details

  • University Of Phoenix
    University Of Phoenix
    3.16 Gpa
  • Southern Nash High School
    Southern Nash High School

Frequently Asked Questions about Melissa Jones

What company does Melissa Jones work for?

Melissa Jones works for Ls Tractor Usa

What is Melissa Jones's role at the current company?

Melissa Jones's current role is Warranty Administrator.

What is Melissa Jones's email address?

Melissa Jones's email address is me****@****oti.com

What schools did Melissa Jones attend?

Melissa Jones attended University Of Phoenix, Southern Nash High School.

What are some of Melissa Jones's interests?

Melissa Jones has interest in Social Services, Children, Sudoku, Interested In Computers, Civil Rights And Social Action, Baking, Management Training, Reading, Music.

What skills is Melissa Jones known for?

Melissa Jones has skills like Customer Service, Training, Recruiting, Team Building, Inventory Management, Customer Satisfaction, Retail, Microsoft Office, Operations Management, Leadership, Sales, Strategic Planning.

Who are Melissa Jones's colleagues?

Melissa Jones's colleagues are Christoph Fiedelak, Kenn Jones, Matthew Norris, Lisa Emma, Andrew Molaison, Charles Lutmer, Noah Lassiter.

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