Melissa Jones Email & Phone Number

Chapel Hill, Nc, Us

Wendell, North Carolina

* Handle all internal and external customer issues in US and Canada - totaling over 300 dealerships.* Validate warranty registrations for all equipment sold company-wide. * Conduct New-Dealer Set-ups as well as dealer terminations, carefully adhering to state and federal guidelines.* Provide administrative assistance to the entire Product Support department.* Successfully plan and execute monthly/quarterly team-building activities.* Evaluate and respond to customer satisfaction surveys.* Social Media management - involving customer relations via Facebook.

Raleigh, Nc

* Review and correctly submit automotive warranty claims to BMW North America and Rolls Royce.* Paid and/or debit warranty amounts to technicians and service department, totaling approximately $400,000/month.* Weekly payroll management.* Re-submit repair orders for overlapping labor or non-warrantable repairs.* Teleservice specialist - communicating with existing customers to capture service appointments.* Receptionist assistance

* Generated over $2-million in revenue in the first year* Recruited, interviewed, and hired commissioned sales consultants to successfully integrate brand pride and core values into the selling process.* Visual Merchandising management.* Held daily, weekly, monthly coaching sessions with associates to improve work performance within the guidelines of the business, and development of personnel.* Offered closing techniques to consultants by roleplaying and training as well as Service Self-Reviews. * Directed weekly training classes for all new and tenured staff.

* Responsible for recruiting and training customer service representatives, and certifying all associates in brand pride and core values.* Held individual and group meetings with staff to coach and train different guidelines and procedures.* Visual Merchandising Management.* Operations manager responsible for supply procurement.* Facilitated outreach program through bridal and prom fashion shows.* Consistently met and exceeded goals, earning multiple bonuses and promotions.

* Lead Customer Service Representative (CSR)* Responsible for ensuring customer satisfaction during initial and lasting experience.* Effectively supported management team with returns/exchanges as well as complaints.* Spearheaded customer calling campaign to generate revenue for the store* Keyholder and filled in as a manager on duty as needed.

Associate'S Degree, Business/Human Resource Management, 3.16 Gpa

Education record