Melissa Kocelko Email & Phone Number

• Maintain and keep the membership database accurate and up-to-date• Assist in the production of monthly membership reports• Create and distribute the bi-weekly electronic newsletter• Manage the operations and updates to the ASTC Passport Program• Review and process new member applications and oversee the onboarding of new members• Manage the creation and implementation of the conference website and app

• Created and distributed the bi-weekly electronic newsletter• Oversaw the posting and management of the ASTC Job Bank portal• Assisted in the membership dues renewal process• Coordinated the operations of the ASTC Passport Program• Managed several inboxes and provided the first point of contact for members and general inquiries

• Analyzed survey data for different Indigenous tribes nationwide• Imported, exported, and cleaned member records and activities in Salesforce and Outcome Tracker• Maintained databases by creating reports and queries• Contributed to pulling data for creating infographics for annual reports

Homestead, Florida, United States

• Wrote original social media posts and website articles to promote the cultural resources of Everglades and Dry Tortugas National Parks• Member of the Everglades' 75th Anniversary team and conducted research that I compiled into a detailed history of noteworthy events at the park to share online in year-in-recap social media posts• Filed and updated the South Florida Collection Management Center's physical catalog records• Shadowed visits to archaeological sites to ensure their integrity

Homestead, Florida, United States

• Wrote original social media posts and website articles to promote the cultural resources of Everglades and Dry Tortugas National Parks• Member of the Everglades' 75th Anniversary team and conducted research that I compiled into a detailed history of noteworthy events at the park to share online in year-in-recap social media posts• Filed and updated the South Florida Collection Management Center's physical catalog records• Shadowed visits to archaeological sites to ensure their integrity

Elmhurst, Illinois, United States

• Provided research assistance and documents for exhibitions• Set up video, audio, and lighting for interviews and edited the footage• Reached out to community partners for future collaborations• Assisted in exhibit installation, dismantling, and the returning of artwork and objects

Denver, Colorado, United States

• Set-up and shot video interviews• Edited life history videos about individual veterans• Created the annual social media calendar that is broken out by quarters, themes, and social media platforms• Drafted and published original blog posts for various social media platforms

Denver, Colorado, United States

• Aided professors with classroom preparation such as copying, scanning, and filing documents• Performed administrative tasks such as answering phone calls, greeting guests, and sorting mail• Transcribed interviews for professor's and their independent research

Denver, Colorado, United States

• Photographed, measured, and updated 2,600 object records; over 900 objects more than originally projected for the internship• Helped update the museum's collections inventory to increase visitor access to online collections• Cleaned the museum's database system by removing inaccurate records, updating, and confirming object dimensions and locations • Made new boxes and rehoused objects as needed to ensure the proper handling and storage of objects

Chicago, Illinois, United States

• Initiated the systemwide data clean-up that led to the removal of 10,000 inactive and duplicate records• Analyzed and presented the attendance and revenue numbers for the entire organization biweekly, monthly, quarterly, and yearly• Piloted the creation of member-only programs and managed its implementation cross-departmentally• Ensured and tracked deadline-driven deliverable's and ensured expectations• Developed complex ad-hoc queries to examine daily sales, discount usage, and attendance• Collaborated cross-departmentally to maintain front-line staff data entry protocols to assure data integrity and accurate revenue and audience reporting

Chicago, Illinois, United States

• Created manuals and led trainings on data entry, operations, and customer service• Spearheaded the data migration of admissions, membership, and field trip attendance and revenue from Patron's Edge to Altru• Represented the Marketing department as a chair on 5 different cross-departmental committees• Managed a team of 10+ staff that consisted of part-time and full-time employees• Created and balanced the employee and operational budget• Worked with migration project teams to identify, define, collate, document, and communicate the data migration requirements• Provided strong operational oversight and implementation of policies, procedures andsystems to respond to the dynamic needs of the museum• Recommended sales promotions and marketing ideas for increased sales conversions and attendance goals• Supported the development and implementation of marketing and customer service strategies to build optimum revenue, attendance, and sales conversions

Chicago, Illinois, United States

• Actively supervised the floor on the day when the most memberships were sold in a single day• Managed the daily floor activities from creating schedules to ensuring the cash drawers were balanced• Promoted membership sales and incentives to meet revenue goals, attendance goals, and audience development• Led morning meetings and performed trainings to staff to ensure a united front on the floor• Supervised, mentored, and developed Guest Services Team, including training, delegation, discipline, and other performance actions and documentation

Chicago, Illinois, United States

• Taught lesson plans to groups of 1st graders with the goal of improving their reading and comprehension skills• Administered and assessed reading tests and created new lesson plans based on the results and needs of the students

Master Of Arts - Ma, Anthropology

Activities and Societies: Graduated magna cum laude

Bachelor Of Arts - Ba, History

Activities and Societies: Graduated cum laude

Bachelor Of Arts - Ba, Anthropology

Activities and Societies: Graduated cum laude

Associate Of Arts - Aa