Melissa Kocelko Email & Phone Number

• Maintain and keep the membership database accurate and up-to-date
• Assist in the production of monthly membership reports
• Create and distribute the bi-weekly electronic newsletter
• Manage the operations and updates to the ASTC Passport Program
• Review and process new member applications and oversee the onboarding of new members
• Manage the creation and implementation of the conference website and app

• Created and distributed the bi-weekly electronic newsletter
• Oversaw the posting and management of the ASTC Job Bank portal
• Assisted in the membership dues renewal process
• Coordinated the operations of the ASTC Passport Program
• Managed several inboxes and provided the first point of contact for members and general inquiries

• Analyzed survey data for different Indigenous tribes nationwide
• Imported, exported, and cleaned member records and activities in Salesforce and Outcome Tracker
• Maintained databases by creating reports and queries
• Contributed to pulling data for creating infographics for annual reports

Homestead, Florida, United States

• Wrote original social media posts and website articles to promote the cultural resources of Everglades and Dry Tortugas National Parks
• Member of the Everglades' 75th Anniversary team and conducted research that I compiled into a detailed history of noteworthy events at the park to share online in year-in-recap social media posts
• Filed and updated the South Florida Collection Management Center's physical catalog records
• Shadowed visits to archaeological sites to ensure their integrity

Homestead, Florida, United States

• Wrote original social media posts and website articles to promote the cultural resources of Everglades and Dry Tortugas National Parks
• Member of the Everglades' 75th Anniversary team and conducted research that I compiled into a detailed history of noteworthy events at the park to share online in year-in-recap social media posts
• Filed and updated the South Florida Collection Management Center's physical catalog records
• Shadowed visits to archaeological sites to ensure their integrity

Elmhurst, Illinois, United States

• Provided research assistance and documents for exhibitions
• Set up video, audio, and lighting for interviews and edited the footage
• Reached out to community partners for future collaborations
• Assisted in exhibit installation, dismantling, and the returning of artwork and objects

Denver, Colorado, United States

• Set-up and shot video interviews
• Edited life history videos about individual veterans
• Created the annual social media calendar that is broken out by quarters, themes, and social media platforms
• Drafted and published original blog posts for various social media platforms

Denver, Colorado, United States

• Aided professors with classroom preparation such as copying, scanning, and filing documents
• Performed administrative tasks such as answering phone calls, greeting guests, and sorting mail
• Transcribed interviews for professor's and their independent research

Denver, Colorado, United States

• Photographed, measured, and updated 2,600 object records; over 900 objects more than originally projected for the internship
• Helped update the museum's collections inventory to increase visitor access to online collections
• Cleaned the museum's database system by removing inaccurate records, updating, and confirming object dimensions and locations
• Made new boxes and rehoused objects as needed to ensure the proper handling and storage of objects

Chicago, Illinois, United States

• Initiated the systemwide data clean-up that led to the removal of 10,000 inactive and duplicate records
• Analyzed and presented the attendance and revenue numbers for the entire organization biweekly, monthly, quarterly, and yearly
• Piloted the creation of member-only programs and managed its implementation cross-departmentally
• Ensured and tracked deadline-driven deliverable's and ensured expectations
• Developed complex ad-hoc queries to examine daily sales, discount usage, and attendance
• Collaborated cross-departmentally to maintain front-line staff data entry protocols to assure data integrity and accurate revenue and audience reporting

Chicago, Illinois, United States

• Created manuals and led trainings on data entry, operations, and customer service
• Spearheaded the data migration of admissions, membership, and field trip attendance and revenue from Patron's Edge to Altru
• Represented the Marketing department as a chair on 5 different cross-departmental committees
• Managed a team of 10+ staff that consisted of part-time and full-time employees
• Created and balanced the employee and operational budget
• Worked with migration project teams to identify, define, collate, document, and communicate the data migration requirements

Chicago, Illinois, United States

• Actively supervised the floor on the day when the most memberships were sold in a single day
• Managed the daily floor activities from creating schedules to ensuring the cash drawers were balanced
• Promoted membership sales and incentives to meet revenue goals, attendance goals, and audience development
• Led morning meetings and performed trainings to staff to ensure a united front on the floor
• Supervised, mentored, and developed Guest Services Team, including training, delegation, discipline, and other performance actions and documentation

Chicago, Illinois, United States

• Taught lesson plans to groups of 1st graders with the goal of improving their reading and comprehension skills
• Administered and assessed reading tests and created new lesson plans based on the results and needs of the students

Master Of Arts - Ma, Anthropology

Activities and Societies: Graduated magna cum laude

Bachelor Of Arts - Ba, History

Activities and Societies: Graduated cum laude

Bachelor Of Arts - Ba, Anthropology

Activities and Societies: Graduated cum laude

Associate Of Arts - Aa